Guest services coordinator Jobs

Reservations Coordinator
Mike Wiegele Helicopter Skiing —Blue River, BC
- $23–$26 an hour
- Overtime
- CRM software
- Hospitality
- Microsoft Excel
- Dental care
- Employee assistance program
Hotel Groups and Events Coordinator
INNhotels —Jasper, AB
- $47,000–$52,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Product Coordinator (Bilingual)
Accomsure Ltd. —Calgary, AB
- Full-time
- Bilingual
- English
- Microsoft Office
- Dental care
- Paid time off
Group Sales Coordinator
Sparkling Hill Resort —Vernon, BC
- $50,000–$55,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Disability insurance
Quick apply
12d
Salon Coordinator
The Wax Shop —Kelowna, BC
- From $22 an hour
- Full-time
- Sales
- Customer service
- Basic math
Quick apply
1d
Responsible Gambling Resource
Telus Health —Sydney, NS
- Part-time
- Microsoft Excel
- Customer service
- English
Club Champion
AF Alberta Ltd —High River, AB
- $26–$30 an hour
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Paid time off
Quick apply
Sales Coordinator - Real Estate
GMC Projects —Victoria, BC
- $50,000–$65,000 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Marketing
- Dental care
- Vision care
Quick apply
12d
Outdoor Centre Event Coordinator
YMCA BC —Gibsons, BC
- $167.17 a day
- Weekends as needed
- Microsoft Word
- CPR Certification
- Microsoft Excel
Quick apply
5d
Mental Health Program Coordinator
Nishnawbe Aski Nation —Thunder Bay, ON
- From $34.07 an hour
- Full-time
- Microsoft Outlook
- Microsoft Office
- Presentation skills
- Dental care
- Paid time off
Quick apply
7d
Procurement and Inventory Control Coordinator
CN Tower —Toronto, ON
- $51,800–$58,200 a year
- Temporary
- Bilingual
- Inventory control
- English
- Dental care
- Vision care
Housekeeping
Fernie Central Reservations —Fernie, BC
- From $22.50 an hour
- Temporary
- Hospitality
- No experience needed
- English
- Dental care
- Flexible schedule
Quick apply
Recreation Facilities Coordinator
Duka Property Management Inc. —Greater Toronto Area, ON
- $45,000–$52,000 a year
- Hospitality
- CPR Certification
- Customer service
Quick apply
Senior Coordinator, Exhibitor Services & Events
Cohere Centre —Ottawa, ON
- $54,000–$62,000 a year
- Weekends as needed
- Sales
- Customer service
- High school diploma or GED
- Dental care
- Life insurance
Quick apply
Registered Massage Therapist
Massage Experts St. John's Galway —St. John's, NL
- $80,000–$100,000 a year
- Part-time
- English
- In-person
- Dental care
- Flexible schedule
Quick apply
Reservations Agent
Lord Nelson Hotel & Suites —Halifax, NS
- $16.75 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
Sales Associate
Cascadia Liquor —Parksville, BC
- From $20.35 an hour
- Part-time
- Hospitality
- Customer service
- Food service
Quick apply
Commissary Attendant & Barista
Shawnigan Lake School —Shawnigan Lake, BC
- $22.44 an hour
- Weekends as needed
- Hospitality
- Customer service
- Microsoft Office
- Dental care
- Vision care
Quick apply
4d
Automotive Guest Services Representative (Appointment Coordinator)
Heffner Toyota Ltd —Kitchener, ON
- $18–$21 an hour
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Store discount
- Profit sharing
Quick apply
2d
Assistant Manager - Fraser Hwy
Soul Foods Group —Langley, BC
- $40,500–$44,450 a year
- Full-time
- Hospitality
- Restaurant management
- Food service
- Wellness program
- Dental care
Quick apply

I want to receive the latest job alerts for guest services coordinator

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest services coordinator jobs near

Reservation Agent jobs in Halifax, NS

Housekeeper jobs in Fernie, BC

Inventory Coordinator jobs in Toronto, ON

Senior Event Coordinator jobs in Ottawa, ON

Program Coordinator jobs in Thunder Bay, ON

Product Coordinator jobs in Calgary, AB

Recreation Coordinator jobs in Mississauga, ON

Sales Coordinator jobs in Victoria, BC

Appointment Coordinator jobs in Vancouver, BC

Appointment Coordinator jobs in Barrhaven, ON

Project Coordinator jobs in London, ON

Research Coordinator jobs in Ottawa, ON

Appointment Coordinator jobs in Calgary, AB

Appointment Coordinator jobs in Remote

Client Care Coordinator jobs in Toronto, ON

Clinical Research Coordinator jobs in Winnipeg, MB

Part Time Sales jobs in Vancouver, BC

Sales Coordinator jobs in Langley, BC

Sales Coordinator jobs in Greater Toronto Area, ON

Event Coordinator jobs in Montréal, QC

Reservations Coordinator

Mike Wiegele Helicopter Skiing -
Blue River, BC

Apply Now

Job details

Full-time
$23–$26 an hour

Qualifications

CRM software
Hospitality
Computer operation
Microsoft Excel
Sales
Customer service
English
German
Negotiation

Full job description

Year Round

About the Company:

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.

At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.

Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.

Position: Reservations Coordinator

Type: Full Time, Year Round

Location: Blue River, BC

Reports to: Sales & Guest Relations Manager

Overview:

Directly responsible for administrative and reservations related functions within the Reservations Department. Responsible for serving customers via the telephone, email, and in person. Accountable for dealing with guest inquiries, bookings, and requests. Ensure communication flow is maintained for relevant issues to all interested parties. Assist with weekly reports.

Responsibilities:

The Reservations Coordinator is responsible for the functions and activities occurring during the day-to-day business in the reservations department.
Know products and services & be an information expert.
Maintain awareness of new products and services, and competitor activities.
Maintain guest data bank by entering potential guests, updating existing guest profiles, adding notes & special requests that pertain to any department.
Maintain accurate guest reservations including but not limited to package type, dates and ski days, price, number of people, applicable incentives and discounts, accurate tax, adding notes & chalet, guide, and other special requests that pertain to any department, and arrival forms. Periodically check for missing information.
Assist in maintaining and updating reservations computer modules and databases including RDP and other applicable software systems.

Communication

Extensive guest correspondence through:
- Phone management (answering, making calls, follow-up on voicemails) for the Reservations department lines and direct phone line. It is crucial that all calls are answered promptly and with enthusiasm.
- Email management of personal and shared accounts.
Actively participate in timely communication and follow-up to guests and potential guests.
Exceed guest expectations and anticipate guest needs to leave (potential) guests feeling cared for and with the "Feel Good Factor".
Body Language/Communication
- Most of the communication that we relay to others is done through body language, especially through smiling and eye contact.

Payments

Receiving and posting payments.
End of the day cash out report.
Ensure reservation discounts are applied at correct times (at time of booking vs. after full payment).
Mailing out payment reminders to secure payments are received by due dates.
- Within 1 week of the deposit deadline.
- 2 weeks prior to Full Payment deadline.
Follow up on overdue payments.
- Release “on hold” reservations when payments are not received and confirming the release with guests.
- With manager approval, a payment extension can be provided.
- If applicable, offer seats to guests on the waitlist or notify colleagues with guests on the waitlist.

Follow up

Follow up with guests that have credits on file to generate more bookings.
- Follow up mid-summer, at the start of the season, and mid-season to encourage guests to use the credit for a trip.
- At the end of the season, forfeit the credit and inform the guest of this.
  - With manager approval, an extension for the credit deadline can be provided. Inform the guest of this, if applicable.
Follow up with guests within 1 week of their departure.
- Set up re-bookings and confirm with guests.
- Contact remaining guests to thank them for their stay, ask for feedback on experience, and reiterate rebooking incentive(s) and deadline as well as other applicable incentives.
Participate in annual spring follow up after the season ends through calls and emails.
- Follow up with guests that have not rebooked for a future trip.
- Follow up with inquiries that did not materialize in a booking.
Crisis Management: Ensure no unauthorized communication with the media.
Emergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response plan.
Anticipate Guest Needs - Always look for ways to serve our clientele more than they expect. In doing so, it helps them to know that you care, and it will leave them with the "Feel Good Factor" that we are searching for.
Liability Waiver Management (10 weeks prior to guests’ arrival).

The accountabilities listed above are provided as examples of areas of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.

Qualifications :

3 to 5 years of experience in customer service, reservations, and sales.
A certificate or diploma in a related field is preferred.
Experience in all aspects of customer service.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.
Demonstrated knowledge of sales practices, and exceptional customer service and sales skills.
Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.
Able to effectively communicate both verbally and in writing.
Ability to coordinate and organize meetings, exhibits, and other events.
High level of proficiency with resort booking software, customer relationship management software, and Microsoft Teams and Excel.
Must have a strong knowledge of written and spoken English.
Knowledge of a second language (preferably German): spoken & written is an asset.
Ski industry knowledge.
Dynamic and energetic personality.

Working Conditions :

Some travel may be required.
Manual dexterity required to use desktop computer and peripherals.
Lifting or moving up to 20lbs may be required.
Long hours of work, putting in additional time, may be required to meet business needs (overtime as required)

Benefits of Employment Include:

Subsidized staff accommodation in private or shared residence
Fitness center
Family and friends’ discounts
In-house training and development programs
Employee Assistance Program
30% off retail items in our specialized boutique
Eligible for Health and Dental and RRSP after 3 months

Additionally, During Winter:

Staff meal plan
Discounted rates at various hotels in Kamloops, Jasper, and Vernon
Staff rate for on-site massage therapy
Opportunities to helicopter ski
Ski passes to Marmot Basin in Jasper, AB
World Renowned IKON/AMC Ski Pass
Guaranteed adventure!

Compensation : $23-26 per hour based on experience and qualifications

Apply Now

Refine Your Search

Reservations Coordinator

Hotel Groups and Events Coordinator

Product Coordinator (Bilingual)

Group Sales Coordinator

Salon Coordinator

Responsible Gambling Resource

Club Champion

Sales Coordinator - Real Estate

Outdoor Centre Event Coordinator

Mental Health Program Coordinator

Procurement and Inventory Control Coordinator

Housekeeping

Recreation Facilities Coordinator

Senior Coordinator, Exhibitor Services & Events

Registered Massage Therapist

Reservations Agent

Sales Associate

Commissary Attendant & Barista

Automotive Guest Services Representative (Appointment Coordinator)

Assistant Manager - Fraser Hwy

I want to receive the latest job alerts for guest services coordinator

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected