Who we are:
At MCAN, our greatest pride is the incredible team we’ve built and the experience we create for every team member. Our people aren’t just professionals; they’re innovators, influencers, and bold thinkers who challenge the status quo. We don’t operate like traditional lenders because our focus isn’t on selling mortgages; it’s on building lasting relationships.
#MCANLIFE is more than a hashtag; it’s our culture. It’s rooted in customer-centricity and fueled by genuine collaboration. Here, talented professionals find a workplace that feels connected, empowering, and full of opportunity to use their skills to the fullest. At MCAN, you’ll discover a career where you can connect, grow, and truly make an impact.
We are proud to be recognized as one of Canada’s Best Workplaces™ year after year. Building on our Great Place to Work® certification since 2021, we’ve continued to earn national recognition for creating an exceptional employee experience. In 2024 and 2025, we were celebrated as one of Canada’s Best Workplaces™, including being named among the Best Workplaces™ for Women and Best Workplaces™ in Financial Services & Insurance. Most recently, we were honored as one of Canada’s Top Small and Medium Employers and recognized for having one of Canada’s Most Admired™ Corporate Cultures, a testament to our commitment to fostering a culture where people feel valued, connected, and empowered to grow.
We’re looking for an Account Manager join the MCAN’s Residential Lending Team.
This job posting is a replacement role, and we are seeking to appoint a new team member to fill this existing position. The successful candidate will be expected to continue and build on the important work and responsibilities associated with this role, ensuring continuity and ongoing contribution to our team’s objectives.
Job Summary
The Account Manager plays an important role in the team, by working directly with clients and is responsible for originating and renewing mortgages. The Account Manager will also generate leads through a variety of sales channels and handles customer service-related transactions.
Responsibilities
- Maximize the retention of MCAN Home’s existing clients via renewals, early renewals, conversions, refinances, or new purchase transactions
- Monitor retention results to ensure renewal retention targets are met, exceeded or if below target, determine a strategy to improve results
- Regular communication with management to discuss deals/market intel/escalations to improve client retention
- Prepare loans coming up for maturity for underwriting
- Liaise with MCAN Servicing in all related client inquiries/questions
- Deliver outstanding customer service to clients in areas outside of Servicing’s expertise
- Promote MCAN’s offerings to external clients applying online, through referrals
- Maintain mortgage agent license in good standing as specified in the required jurisdiction
- Collect and pre-screen all documentation submitted by direct and existing MCAN clients while processing their mortgage applications and renewals.
Skills and Qualifications
- Undergraduate degree in one of the following programs preferable: finance, economics, urban land development, accounting, or business administrations
- Experience in mortgage funding, servicing/administration, account management
- Experience working as a mortgage agent, broker or underwriter a plus
- Have a strong customer focus with the ability to foster positive relationships with internal and external stakeholders
- Excellent communication skills, both written and verbal
- Possess strong analytical and problem-solving skills with high attention to detail
- Proven ability to work on and prioritize work tasks in order to manage multiple deadlines.
We are dedicated to building an organization that reflects the diversity of our clients and the communities we serve across Canada. Do you possess and value the same attributes? Are you interested in your own development? Then come join our team!
We confirm that our recruitment process incorporates Artificial Intelligence (AI) in a variety of ways. While technology helps us enhance efficiency and support our hiring efforts, every stage continues to be guided by our recruitment team to ensure thoughtful and fair decision making. The human element remains central throughout our process.
Regular in office collaboration is an important part of how we work, learn, and succeed together, and we believe great work thrives through in person connection. Our hybrid model is designed to bring teams together in a modern office environment where collaboration, mentorship, and creativity naturally flourish, while still providing flexibility for focused remote work. While schedules may vary by team and role, successful candidates should expect a consistent in office presence as part of our hybrid approach.
MCAN is committed to providing accommodation to applicants throughout the job application and interview process to the point of undue hardship. If you require any accommodations, please contact our Human Resources team at
[email protected]. Requests for accommodation can be made at any stage in the recruitment process.
We thank all applicants for their interest but only those selected for further consideration will be contacted.
