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IT Support Technician

MNP -
Quebec City, QC

Apply Now

Job details

Permanent

Qualifications

Bilingual
French
Customer service
English
Windows
IT support
ServiceNow

Full job description

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Support Services team as an IT Support Technician. This diverse team of tech-savvy problem solvers are the professionals our team members rely on to get the most out of their technology tools. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

Support team members daily in the use of their technology tools both in person and remotely, across Canada
Deploy, configure, and support our key business applications, particularly in tax and accounting,
Provide technical support and maintenance relating to workstations, laptops, mobile devices, and peripherals
Contribute to the evolution of our IT support standards, guidelines, policies, and processes
Manage requests through ServiceNow and enrich our knowledge base for the benefit of the entire team
Deliver training individually or in groups, to help them become more autonomous and efficient
Collaborate within a large Technology team while demonstrating autonomy and initiative
Travel outside your home city as required, which may include same-day travel or multi-day trips
Availability to work occasional shifts outside of standard hours or in an on-call rotation, to support the continuity of service

Skills and Experience

Technologically savvy, with a strong ability to learn new applications, platforms, and systems quickly
Experience in IT support or customer service
Proficient in modern Windows-based operating system
Ability to collaborate with diverse stakeholders and translate their needs into concrete solutions
Knowledge of audiovisual technologies and business applications in professional services is an asset
Familiarity with networking, coding, or IT asset management is an asset
Written and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

Future/Current Opportunity: Current

#LI-Onsite

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IT Support Technician

Child and Youth Support Worker - Behaviour Technician

Technicien·ne principal·e, Soutien informatique // Senior IT Support Technician

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