Merlin entertainments Jobs

GUEST EXPERIENCE SHIFT LEAD
Merlin Entertainments —Toronto, ON
- $19.50 an hour
- Weekends as needed
- Customer service
- High school diploma or GED
- Working with children

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GUEST EXPERIENCE SHIFT LEAD

Merlin Entertainments -
Toronto, ON

Apply Now

Job details

Full-time
$19.50 an hour

Qualifications

Customer service
High school diploma or GED
Working with children
Leadership
Communication skills

Full job description

What you'll bring to the team

Legoland Discovery CentreLEGOLAND® Discovery Centre Berlin

LEGOLAND® Discovery Centre Berlin1.21K subscribers

Watch on

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Are you a natural leader with a passion for creating unforgettable guest experiences? ✨

We’re looking for a Guest Experience Shift Lead to help lead our awesome team and deliver brick-tastic moments to families every day! You’ll be part of the team that makes the LEGOLAND Discovery Centre a place where imagination runs wild

Qualifications & Experience

What You’ll Do:

As a Guest Experience Shift Lead, you’ll:

Supervise and support front-line staff during your shift
Inspire your team to be “guest obsessed” and deliver world-class service
️ Assist with daily operations, guest flow, and crowd control
Train, coach, and support team members to become LEGOLAND legends
Respond to guest inquiries and concerns with professionalism and care
Maintain training documentation and safety compliance
Lead by example by stepping into host positions when needed
Provide feedback, coaching, and assist with staff development
- ️ Collaborate with other departments for smooth daily operation

What You Bring:

✅ High School diploma or GED required
️ Strong customer service & communication skills. Enthusiasm, positivity, and a team-first attitude
Previous experience in attractions, entertainment, or hospitality (6+ months preferred)
Previous experience working with children
‍ Leadership experience
️ Comfortable using office and POS systems
Organized, detail-oriented, and ready to multitask in a fun, fast-paced environment

Additional Requirements:

- ️ Must be able to stand, walk, bend, lift (up to 50 lbs), and work on your feet for extended periods
Must be flexible to work weekends, holidays, and some evenings
️ Commitment to health & safety for yourself, your team, and our guests
Occasional local travel may be required

Why Join Us?

Be part of a global company (Merlin Entertainments!) with endless career possibilities
️ Enjoy exclusive employee discounts and free admission to attractions
Work in a playful, creative, and inclusive environment
Develop your leadership skills and grow your career in the attractions industry

Ready to Build Your Future with Us?

Apply now and help us create awesome memories for our guests — one brick at a time!

Benefits

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Pay Range

CAD $19.50/Hr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Apply Now

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