Opentext Jobs

Sr. Premium Support Specialist
OpenText —Waterloo, ON
- $72,160–$108,240 a year
- Weekends as needed
- Microsoft Outlook
- Bachelor's
- Travel
- Paid time off
Project Manager
OpenText —Waterloo, ON
- $76,800–$115,200 a year
- PMP
- Microsoft Office
- Finance
- Paid time off
7d
Lead Premium Support Specialist- OpenText Fax (RightFax)
OpenText —Richmond Hill, ON
- $86,800–$130,200 a year
- Weekends as needed
- Spanish
- Windows
- Databases
- Paid time off
Program Manager
OpenText —Waterloo, ON
- $92,320–$138,480 a year
- PMP
- Microsoft Office
- Finance
- Paid time off
3h
Client Director
OpenText —Remote
- $115,760–$165,760 a year
- Remote
- Bar
- Project management
- Bachelor's
- Paid time off
Associate Technical Support Specialist
OpenText —Waterloo, ON
- $53,040–$79,560 a year
- Bar
- Spanish
- Azure
- Paid time off
Sr. Business Process Analyst
OpenText —Waterloo, ON
- $72,160–$108,240 a year
- Microsoft Powerpoint
- Microsoft Excel
- Finance
- Paid time off
7d
Sr. Security Analyst
OpenText —Waterloo, ON
- $86,800–$130,200 a year
- Communication skills
- Paid time off
Lead Network Specialist
OpenText —Waterloo, ON
- $98,080–$147,120 a year
- Azure
- English
- AWS
- Paid time off
Production Support Specialist
OpenText —Waterloo, ON
- $53,040–$79,560 a year
- On call
- Bar
- Analysis skills
- Bachelor's
- Paid time off
9h
Sr Director, Leadership Development
OpenText —Waterloo, ON
- Human resources
- Leadership
- Communication skills
- Paid time off
Sr. Software Developer (1yr Contract)
OpenText —Waterloo, ON
- $98,080–$147,120 a year
- Contract
- Azure
- SQL
- AWS
- Paid time off
14d
Sr. Variable Compensation Analyst
OpenText —Waterloo, ON
- $76,800–$115,200 a year
- Microsoft Excel
- Sales
- Finance
- Paid time off
12d
Client Director- Financial Services
OpenText —Remote
- $115,760–$165,760 a year
- Remote
- Bilingual
- Bar
- English
- Paid time off
Lead Revenue Operations Analyst
OpenText —Waterloo, ON
- $92,300–$138,500 a year
- Microsoft Excel
- Sales
- Finance
- Paid time off
11d
Sr. Client Marketing Manager
OpenText —Waterloo, ON
- $110,960–$160,960 a year
- Presentation skills
- Marketing
- Paid time off
Customer Operations Project Coordinator
OpenText —Waterloo, ON
- $46,880–$70,320 a year
- Bar
- PMP
- Project management
- Paid time off
VP, Technical Support, Business Network
OpenText —Waterloo, ON
- Customer service
- Presentation skills
- Leadership
Lead Financial Analyst
OpenText —Waterloo, ON
- $86,800–$130,200 a year
- Microsoft Excel
- ERP systems
- Finance
- Paid time off
Principal Financial Analyst
OpenText —Waterloo, ON
- $110,960–$160,960 a year
- Microsoft Excel
- Finance
- Bachelor's
- Paid time off

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Sr. Premium Support Specialist

OpenText -
Waterloo, ON

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Job details

$72,160–$108,240 a year

Qualifications

Microsoft Outlook
Bachelor's
Associate's degree
Communication skills

Full job description

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:
We are looking to welcome a Premium Support Engineer to our growing team, with advanced technical skills in one (or more) of a number or product areas (see below). You will work on our customer's complex software environments and provide technical support along with proactive services like best practices, guidance, optimization, pitfall awareness, etc to customers who are developing their solutions. You will ensure customers get the highest level of business value and are satisfied with the products, technical support and guidance they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Engineer is to provide the highest level of personalised technical support to ensure customers are successful with their OpenText product solutions. This is achieved by building trust, focusing on value, being flexible and willing to go the extra mile to ensure customer satisfaction.

Hands-on working experience with the below product would be a great asset, but it is not required.

OpenText Fax (RightFax)
TeamSite
Operations Bridge Manager (OBM)
Fortify (Enterprise Application Security)

WHAT THE ROLE OFFERS:

Be the customer's single point of contact for support incidents opened for a specific product center.
Develop an in-depth understanding of your customer’s environment
Implement& establish a strong trusted working relationship with customers.
Leverage deep technical expertise and knowledge of your customer’s environment to resolve incidents more efficiently
Provide timely updates on open incidents& coordinate with other OpenText experts as needed to expedite timely resolution.
Identify and recommend best practices to help our customers minimize operational risks and avoid common pitfalls.
Provide periodic supportability assessments& offer technical support mentoring to increase the customer's knowledge.
Understand the operational profile of your customer's environment to improve the support and guidance that OpenText delivers.
Act as a strategic partner in developing plans to proactively improve and maintain the customer's software investment.
Strong written and verbal communication skills, to manage both customer and peer internal organization interactions, including escalations, critical situations, difficult conversations, etc.

WHAT YOU NEED TO SUCCEED:

Bachelor’s degree preferred or Associate degree holder (technical field) with min 3 years working experience in a customer support environment.
Working experience with Operations Bridge, OpenText Fax (RightFax). Fortify and TeamSite would be an asset.
Knowledge of one or more of the product areas would be an asset.
Familiarity with general industry technology, i.e. Outlook, Windows, general networking, Databases etc.
A proven track record of in-depth technical troubleshooting.
Strong relationship and team building skills, with the ability to negotiate and resolve conflict.
Great communication, coordination, and collaboration skills, and ability to navigate complex, matrixed organizations.
Ability to guide and advise customers proactively on best practices, configuraiton optimization, tuning and integrations.
Willingness and ability to travel if required. (< 10%)
Wilingness and ability to work occasionally outside of business hours, including weekends.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $72,160 -108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply Now

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