Russell Hendrix Foodservice Equipment is looking for an Inside Sales Representative to join our Mississauga-based sales team. This is a role for someone who thrives on high-volume outreach, enjoys building relationships over the phone, and is energized by the pursuit of new business. You'll be working in a high-energy, fully onsite sales environment alongside a team that is focused, collaborative, and driven to win together. If you bring experience in high-volume outbound sales and are looking for a role where your drive and consistency are recognized and rewarded, we'd love to hear from you.
Who We Are
At Russell Hendrix Foodservice Equipment, we empower customers to succeed by providing high-quality foodservice solutions across Canada. For over 80 years, we've been a trusted partner to restaurants, hotels, and institutions nationwide, delivering industry-leading design, product solutions, distribution, and execution.
What It's Like to Work Here
We're a team of people who believe how we work matters just as much as what we achieve. Our values of respect, integrity, and accountability guide how we treat one another and serve our customers.
Our culture is defined by a strong customer focus, a mindset of winning as one team, a commitment to investing in success, and a genuine sense of care. We collaborate, support one another, and take pride in delivering great work together.
Joining Russell Hendrix means being part of a team that values your contributions, supports your growth, and gives you the opportunity to make a real impact in your role.
What's In It for You
- Flexible Health & Dental Benefits ⇨ Choose from a tiered benefits package that lets you select the level of coverage that best suits you and your family's needs.
- Life Insurance ⇨ Peace of mind with coverage.
- Employee & Family Assistance Program ⇨ 24/7 access to short-term counselling, as well as coaching, and financial and legal support.
- $400 Annual Wellness Benefit ⇨ Invest in your well-being with support for fitness, mental health, and personal development.
- Paid Volunteer Day ⇨ Give back to your community with one paid day off each year to volunteer.
- Excellent Employee Discount ⇨ Enjoy great savings on our products.
- Dynamic & Inclusive Work Environment ⇨ Be part of a team that values respect, integrity, and accountability.
- Opportunities for Growth ⇨ We support your professional development and career advancement through training, mentorship, and internal mobility.
What You'll Do
- Identify and engage potential customers who are inactive or have never purchased from Russell Hendrix
- Utilize phone and email outreach to build relationships and convert prospects into active customers on our e-commerce platform
- Establish and maintain strong relationships with existing and potential customers, understanding their needs and offering tailored solutions
- Actively pursue sales opportunities by contacting new leads and following up on prospects generated through lead generation forms
- Pass on leads to the Outside Sales team for in-person follow-up where appropriate
- Consistently meet or exceed daily, monthly, and quarterly KPIs including outbound call volume, email engagement, and revenue targets
- Monitor customer e-commerce orders and abandoned carts, reaching out to encourage completion of purchases and upsell where appropriate
- Engage customers with multiple e-commerce orders through personalized outreach, recognizing their loyalty and exploring further business opportunities
- Promptly respond to and follow up on customer requests and inquiries, providing expert advice and solutions regarding products and services
- Maintain a robust and organized sales pipeline using Zoho CRM to track progress and ensure timely follow-up
- Utilize existing sales funnels and create new opportunities through proactive research and networking
- Collaborate with the Business Resource Sales Manager to forecast sales trends and set future targets
- Participate in strategy sessions to enhance sales practices and promote business growth
- Communicate Russell Hendrix's unique value proposition, industry expertise, and customer-centric culture during all interactions
- Perform other related duties as required
Where You'll Work
This is a full-time, onsite role based at our Mississauga, Ontario office. You'll be part of an engaging, high-energy sales culture where the whole team works together in person every day.
What You Bring
Education and Experience
- 3+ years of experience in a high-volume outbound sales or account management role
- Experience in distribution, beverage, foodservice, or another relationship-driven sales environment is strongly preferred
- Proven ability to meet or exceed ambitious sales targets and KPIs
- High school diploma required; college diploma or degree in Business, Marketing, or a related field is preferred
Skills and Abilities
- Exceptional verbal and written communication skills, with the ability to build rapport and persuade effectively over the phone and by email
- Highly self-motivated and persistent, with a proactive approach to outreach and follow-up
- Strong organizational skills and ability to manage a high-volume pipeline with discipline and focus
- Proficient in Microsoft Office tools and comfortable learning new platforms quickly
- Experience with Zoho CRM is considered an asset
- Analytical and data-informed, with the ability to use sales statistics to guide activity and decision-making
- Customer-focused with a genuine interest in understanding client needs and delivering solutions
Our Commitment to Inclusion
Russell Hendrix welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Russell Hendrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Russell Hendrix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
#INDHP
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
