Tiercon Jobs

Customer Service Representative
Tiercon —Hamilton, ON
- From $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
8d
Industrial Electrician
Tiercon —Hamilton, ON
- $38–$42 an hour
- Full-time
- Schematics
- Maintenance
- High school diploma or GED
Quick apply
Industrial Electrician - Assembly Facilty
Tiercon —Hamilton, ON
- $38–$42 an hour
- Full-time
- High school diploma or GED
- Hand tools
- Leadership
Quick apply
12d

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Customer Service Representative

Tiercon -
Hamilton, ON

Quick apply

Job details

Full-time
From $60,000 a year
8 days ago

Qualifications

Microsoft Word
Microsoft Excel
Customer service
English
Microsoft Office
Organizational skills
Manufacturing
College diploma
Communication skills

Full job description

**Current opening for an existing vacancy**

Company Overview:

Tiercon Corp. is an automotive supplier committed to the design, manufacture and assembly of quality exterior trim and assembled systems used as original equipment in the automotive market. Headquartered in Stoney Creek, the plants have design, mold, paint, assembly and testing capabilities. Tiercon manages 5 sites across 2 cities employing approximately 550 people throughout Canada. Tiercon is seeking knowledgeable, self-directed, experienced and hardworking individuals interested in the automotive industry as a Customer Service Representative at our 352 Arvin facility.

Job SummaryReporting Structure:

Reporting to the Materials Manager or designate, the Customer Service Representative is responsible you will support a high-volume customer network across North America, serving as a critical link between customers, production, and internal teams. This role is ideal for someone who understands the pace and precision of manufacturing operations and excels at delivering professional customer service.
They will be responsible for ensuring the ongoing adherence to the policies and procedures outlined in the Health and Safety, Quality and Environmental Systems and encouraging continuous improvement wherever possible.

Responsibilities:

Deliver prompt, professional customer support via email, web portals, and phone, managing a high volume of daily inquiries
Serve as the central point of contact between customers, production, logistics, and internal departments
Communicate shipment status, changes, and customer requirements in a timely manner
Maintain accurate records of customer interactions, order updates, and communications
Review and validate order details, revisions, and releases prior to production to ensure accuracy and alignment with specifications and timelines
Prepare customer orders, shipping documentation, and coordinate truck bookings
Identify discrepancies, troubleshoot order issues, and coordinate timely resolution with internal teams
Review and respond to customer disputes, ensuring root cause investigation and closure
Monitor supplier and customer portals for shipment updates, schedule changes, and delivery confirmations
Track supply chain risks, shipment discrepancies, and escalate issues as needed
Ensure alignment between customer requirements, production schedules, and shipping plans
Maintain and update Excel tracking tools for shipments, demand, and inventory
Run and analyze QAD reports to verify inventory levels, demand changes, production reporting, and shipping requirements
Ensure system and reporting accuracy across all platforms
Verify production labels and schedules for accuracy and alignment with customer requirements
Provide backup support for printing labels and schedules for production
Collaborate with production to ensure material availability and schedule adherence
Monitor bin inventory levels and track bin/container movement
Coordinate delivery and return of bins and packaging
Support inventory accuracy through ongoing tracking and reconciliation
Review customer demand releases and respond to changes proactively
Update and maintain forecasts (DELFORs and internal systems)
Support continuity of supply through effective demand management
Other duties as assigned

Qualifications:

Education Required

Community College Diploma or equivalent

Core Competencies

Strong understanding of order processing, production timelines, and workflow coordination

Excellent communication and interpersonal skills, with the ability to build rapport and resolve issues efficiently

High attention to detail with a strong focus on accuracy and quality control

Ability to multitask and prioritize in a fast-paced, deadline-driven environment

Strong organizational skills and ability to work both independently and collaboratively

Proficiency in Microsoft Office (Excel, Word) and ERP systems (AS400 or similar platforms an asset)

Exceptional English verbal and written communication skills

Experience Required

Minimum 3+ years of customer service experience in a manufacturing, production, or supply chain environment

Tiercon Corp. is proud to be an inclusive and equal opportunity employer as set out in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. At Tiercon we are committed to ensuring the workplace is free from discrimination. Tiercon Corp. welcomes and encourages applications from everyone including persons with disabilities. During our hiring process, we will notify job applicants that accommodations are available upon request. If a selected job applicant requests accommodation, Tiercon will consult with the individual and provide or arrange for the appropriate accommodation taking into account the applicant's disability-related needs. Please contact Tiercon Human Resources at [email protected].

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