Vivo for healthier generations Jobs

Guest Services Representative
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- Sales
- Customer service
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4d
Camp Leader
Vivo for Healthier Generations Society —Calgary, AB
- Contract
- CPR Certification
- First Aid Certification
- In-person
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Security & Engagement Officer
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
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Fitness Consultant
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- Heavy lifting
- Customer service
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Housekeeping Attendant
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- Hospitality
- CPR Certification
- Heavy lifting
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Head Guard
Vivo for Healthier Generations Society —Calgary, AB
- Full-time
- CPR Certification
- Administrative experience
- First Aid Certification
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Skating Instructor
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- First Aid Certification
- Communication skills
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Camp Inclusion Lead
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- Working with children
- First Aid Certification
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Multi-Sport Program Instructor
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- Working with children
- Education
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Aquatics Head Lifeguard / Lesson Lead
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- First Aid Certification
- Teaching
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Personal Trainer
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- Bachelor's
- First Aid Certification
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Climbing Instructor
Vivo for Healthier Generations Society —Calgary, AB
- 8 hour shift
- CPR Certification
- Supervising experience
- Bachelor's
Quick apply
Lifeguard & Swim Instructor
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- First Aid Certification
- AED Certification
Quick apply
Group Fitness Instructor - Deep/Shallow Water Fitness
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- First Aid Certification
- AED Certification
Quick apply

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Guest Services Representative

Vivo for Healthier Generations Society -
Calgary, AB

Quick apply

Job details

Part-time
4 days ago

Qualifications

CPR Certification
Sales
Customer service
Post-secondary education
Administrative experience
Bachelor's
First Aid Certification
Communication skills
AED Certification

Full job description

Organization Overview:

Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact and change with individuals, our community and for the planet.

Role:

As a Guest Services team member, you are responsible for delivering an amazing client experience to our external and internal customers. You will connect, listen and respond to our clients in a helpful, confident and professional manner. You will display a vast knowledge of our facility and all that it offers.

Hours: 15-32 hours per week – must be available for morning, evening and weekend shifts as needed.

Reports to: Sales & Guest Experience Manager

Responsibilities:

Build relationships with customers to deliver an amazing customer experience regardless of the channel (in person, phone or email).
Be knowledgeable on all aspects of the facility including pass types, all programs and services including, fitness centre, aquatics, arenas, registered and drop-in programs, camps, school groups, birthday parties, preschool, childcare, as well as facility bookings.
Demonstrate knowledge and proficiency of the legend software system or equivalent registration and booking system. Escalate and seek resolution for system issues with legend and communicate same with team.
Display a strong understanding of Vivo’s policies and procedures including membership cancelations, program cancelations, and requirements. Provide complete and accurate information to our clients.
Ask probing questions to determine our guest’s needs, provide recommendations to our client’s recommendations based on those needs and complete the sale.
Display empathy and understanding to the guest for difficult and challenging situations. Provide alternatives or solutions to resolve the situation. Seek advice and guidance as needed.
Accurately complete all necessary paperwork related to memberships, cancelations and holds each shift.
Demonstrate a full understanding of your role in the emergency response procedures.
Participate in leading emergency response procedures for the facility.
Perform day-to-day cash transactions.
Uphold Vivo’s privacy standards.

Qualifications:

2+ years of progressive customer service experience
Post-secondary diploma and/or university degree in a related area, or equivalent work experience
Clear, concise, and courteous communication skills
Current Intermediate (Standard) First Aid and CPR-C/AED certifications
A valid police information check with Vulnerable Sector Search completed within two months prior to starting
Highly developed organisational and administrative skills, ability to meet deadlines and work autonomously
Scheduling flexibility required

Quick apply

Refine Your Search

Guest Services Representative

Camp Leader

Security & Engagement Officer

Fitness Consultant

Housekeeping Attendant

Head Guard

Skating Instructor

Camp Inclusion Lead

Multi-Sport Program Instructor

Aquatics Head Lifeguard / Lesson Lead

Personal Trainer

Climbing Instructor

Lifeguard & Swim Instructor

Group Fitness Instructor - Deep/Shallow Water Fitness

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