Watermark beach resort Jobs

Guest Services Associate
Watermark Beach Resort —Osoyoos, BC
- From $19.50 an hour
- Full-time
- Customer service
Quick apply
8d

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Guest Services Associate

Watermark Beach Resort -
Osoyoos, BC

Quick apply

Job details

Full-time
From $19.50 an hour
8 days ago

Qualifications

Customer service

Full job description

Experience Canada’s warmest welcome in Osoyoos, BC! Watermark Beach Resort is an upscale resort with a casual atmosphere. Our goal is to exceed the expectations of our guests and colleagues and to provide genuine, caring service. Our associates are active both at work and within the community.

Perks

•Company events •Free on-site parking • Employee, Friends & Family rates •Restaurant discounts

Guest Service Associates are the primary greeter and information hub for guests and visitors. They are responsible for welcoming visitors, managing check-ins/outs, handling reservations, answering inquiries, resolving complaints, processing payments, and coordinating with other staff (housekeeping, maintenance) to ensure a smooth, comfortable, and positive guest experience from arrival to departure.

Key Responsibilities

Guest Services: Greet guests warmly, check-in/out, issue keys, provide info on amenities/local attractions, handle requests (transport, dining).
Administrative Tasks: Manage phone calls, emails, guest records, bookings, and sometimes mail/deliveries.
Financial Transactions: Process payments (cash, card), balance cash drawers, post charges to guest accounts.
Problem Resolution: Address guest issues and complaints calmly and effectively, escalating complex problems to management.
Coordination: Communicate with housekeeping, maintenance, and other departments to meet guest needs.
Lobby Management: Maintain a clean, organized, and welcoming reception area.

Essential Skills

Excellent customer service & communication.
Professional and friendly demeanor.
Ability to multitask in a fast-paced environment.
Problem-solving and conflict resolution.
Proficiency with booking systems and basic office software.

Quick apply

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Guest Services Associate

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Experience Canada’s warmest welcome in Osoyoos, BC! Watermark Beach Resort is an upscale resort with a casual atmosphere. Our goal is to exceed the expectations of our guests and colleagues and to provide genuine, caring service. Our associates are active both at work and within the community.

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