Zedd customer Jobs

Call Centre Agent
Zedd Customer Solutions —North Bay, ON
- $17.60 an hour
- Full-time
- Sales
- Customer service
- English
- Designated paid holidays
- Disability insurance
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Call Centre Agent

Zedd Customer Solutions -
North Bay, ON

Quick apply

Job details

Permanent | Full-time
$17.60 an hour

Qualifications

French
Computer operation
Sales
Customer service
English
High school diploma or GED
Data entry
Computer skills
Communication skills

Full job description

Job description:

ABOUT ZEDD CUSTOMER SOLUTIONS

Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals.

Zedd Customer Solutions is expanding and invites you to join our amazing team of ambitious call center professionals. You will join a friendly environment where we all work together to create a fun and exciting atmosphere.

POSITION SUMMARY

We are looking for highly motivated and enthusiastic professionals who excel in fast paced environments to work on an Inbound/Outbound sales program.

Working in the call center you will be responsible for receiving inbound calls and/or conducting outbound calls to offer customers a whole home solution including TV, Internet, Home Phone and Mobile Services.

This position is located in our North Bay office.

ESSENTIAL FUNCTIONS:

Receive Inbound calls from new and existing customers.
Contact new and existing customers to promote products and services directly from our client’s database.
Work in a fast paced environment and have the ability to adapt quickly.
Consistently meet established program sales targets.
Immediately and effectively provide exceptional customer service levels to resolve customer concerns and inquiries.
Offer feedback to the program supervisor based on errors or improving results.
Maintain a positive and productive attitude.
Be available Monday to Sunday from 8:00 AM to 9:00 PM EST
Demonstrate initiative and work in a team environment.
Attend and actively participate in all required training programs
Apply basic computer skills and accurate data entry to accurately input, retrieve and access customer information.

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:

Company paid training
Work environment that supports our employee’s career path
4% vacation pay directly deposited
Paid holidays
Medical, dental and vision coverage.
Life insurance and long term disability coverage.

KEY ATTRIBUTES REQUIRED:

Excellent English verbal and written communication skills.
French verbal and written communication skills is an asset
Prior customer service and sales experience is an asset
Enjoys working in a team environment
Effective listening skills
High school diploma or equivalent
Satisfactory criminal record check

Pay: $17.60 per hour

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Vision care

Work Location: In person

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