We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you’ll be doing
As Sr. Manager, Intake within Knowledge Management, you will oversee a team of Intake Consultants and Sr. Intake Delivery Analysts. You will provide strategic direction and day-to-day coaching to address enterprise-wide needs in Knowledge Central. You will drive a performance-focused, agile culture by managing team KPIs, optimizing workload allocation, ensuring project delivery, and collaborating with senior leaders to resolve escalations and enhance productivity. You will be responsible for operational reporting within your area. Additionally, you will champion process improvements, support robust content governance, and partner on technology upgrades and migrations to ensure documentation solutions remain accurate, efficient, and aligned with business objectives.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
Leadership - Lead, motivate, and mentor teams to deliver projects and execute within the KM Intake team. Interact, educate, build relationships, and communicate with all levels of the business and key stakeholders. Provide support and serve as an escalation channel for the department to ensure the timely and effective delivery of Intake requests. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business objectives.
Lead a Performance-Driven Agile Culture - You will support the performance of agile work teams by managing KPIs (lead time and productivity), managing the backlog of incoming work, helping to estimate project work effort, working with LOB partners on escalations, and analyzing reports regarding workload volumes. You will consult with other senior leaders to problem-solve issues and manage workload allocations across the Knowledge Management Intake Team.
Business Effectiveness & Reporting - Support records retention activities and the preservation of KM artifacts on Jira and ServiceNow. Prepare monthly reporting for KM projects, accruals, and chargebacks.
Look for Opportunities for Improvement - Find ways to improve the Intake experience. Analyze workflows and identify areas of opportunity to improve effectiveness, efficiency, and team productivity.
Support Content Ownership and Governance - Support content governance, including annual ownership and attestation review cycles with content owners to ensure documentation solutions are accurate, up-to-date, and have clear ownership across each business.
Technical - Work in partnership with other areas of Knowledge Management to implement new content changes and improve technical platforms. You are skilled in the use of SharePoint Sites, HTML, Microsoft Office Suite, Jira and ServiceNow.
Who you are
You have 5+ years of experience managing teams with matrix reporting relationships, proven people management and leadership skills, and strong communication and negotiation abilities. You have 5+ years of experience in financial services working on project delivery. You have experience with or a strong understanding of process improvement principles.
You have strong consulting and relationship management skills . You understand what stakeholders need and recognize that relationships and networks are essential to success.
You can manage multiple deadlines, competing priorities, and tight timelines. You are comfortable working in a fast-paced environment.
You are results-oriented and have a strong desire to make things happen.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2027-07-13
