Are you the kind of person who lights up a room the moment you walk in?
Do you love connecting with people, keeping things organized, and creating an exceptional experience for everyone you meet?
We are searching for a Client Experience Leader to become the welcoming face and heartbeat of a thriving dental practice.
This is not just a reception role.
It is a hybrid position that blends front desk leadership with clinical assisting, meaning you will spend part of your week supporting the patient experience at the front desk and part of your week assisting the clinical team when needed.
The right candidate is someone who is confident, experienced, and comfortable stepping into both environments, because great dentistry requires great teamwork.
If you thrive in a fast-paced environment, love helping people, and take pride in making both the patient experience and the day-to-day workflow run smoothly, we would love to meet you.
You will often be the first and last impression of the practice, ensuring every patient feels welcomed, supported, and cared for.
Responsibilities include:
- Greeting patients warmly and making them feel like valued guests
- Answering phones with professionalism and warmth
- Scheduling, confirming, and managing appointments efficiently
- Checking patients in and out
- Responding to emails and patient inquiries
- Helping patients understand insurance coverage and estimates
- Encouraging patients to move forward with recommended treatment
- Supporting patients with insurance apps and documentation
- Acting as the voice of the patient during team meetings and daily huddles
This role also includes regular assisting throughout the week to support the clinical team when needed.
You should feel confident and capable stepping into the operatory and assisting the dentist to help ensure a smooth and efficient patient experience.
Responsibilities may include:
- Chairside assisting during dental procedures
- Preparing and turning over operatories
- Taking x-rays when required
- Supporting treatment flow and patient comfort
- Helping maintain sterilization and clinical organization
- Supporting the clinical team during busy days or schedule gaps
This position is ideal for someone who enjoys both the patient interaction of the front desk and the hands-on clinical side of dentistry.
You will help ensure the practice runs smoothly behind the scenes.
- Manage patient records and update charts
- Verify insurance eligibility and submit pre-determinations
- Post payments and track claims
- Greet patients, check patients in, book treatment-planned appointments, and check patients out
- Maintain accurate patient communication and documentation
- Monitor schedules to support productivity and patient flow
- Participate in weekly team meetings and daily huddles
- Support marketing initiatives and patient engagement efforts
- Complete opening and end-of-day closing duties
- Assist with office systems and software coordination
This role is perfect for someone who is:
- Outgoing and people-focused
- Highly organized and detail-oriented
- Comfortable multitasking in a busy environment
- A strong communicator with excellent written and verbal skills
- Positive, professional, and team-oriented
- Confident both chairside and at the front desk
Most importantly, we are looking for someone with a rockstar personality who takes pride in delivering exceptional service to patients and supporting their team.
- Minimum 3 years of dental practice experience
- Diploma in Dental Assisting or equivalent dental experience
- HARP Certification and CPR required
- Comfortable assisting chairside when needed
- Strong understanding of dental insurance and treatment plans
- Experience with Tracker dental software preferred
- Excellent English communication skills (verbal and written)
This is a full-time role (30–37 hours per week) with flexibility required.
Typical schedule:
Monday: 12:00 PM – 8:00 PM
Tuesday: 12:00 PM – 8:00 PM
Wednesday: 12:00 PM – 8:00 PM
Thursday: 12:00 PM – 8:00 PM
Friday: Occasionally 8:30 AM – 2:30 PM
Weekends: Off
- $29–$34 per hour (negotiable based on experience)
- Bonus program
- Health benefits (HSA / WSA)
- Free parking
- Weekends off
- Supportive team environment
- Opportunity to grow with a thriving practice
July 2026
This practice believes that great dentistry starts with great relationships.
The right person will play a major role in shaping the patient experience, supporting the clinical team, and helping the entire practice run smoothly.
If you are someone who loves people, enjoys both administration and assisting, and wants to be part of a positive, supportive dental team, we would love to hear from you.
