Full Time: Early Cure Collector
Monday to Friday (In Office)
We are recruiting for a full-time schedule requiring Monday to Thursday from 8:30 - 5:00 p.m., and Friday 8:30 - 4:00 p.m.
Put Your Customer Service Expertise to Work:
Partners in Credit (PIC), is seeking 3 experienced Early Cure Collectors.
The primary responsibility of this role is to respond to customer inquiries and provide exceptional service. In addition, you will manage outbound early-stage collections by contacting customers with delinquent accounts, negotiating repayment arrangements, and helping them find appropriate solutions while upholding the company's professional and ethical standards.
PIC is committed in investing in our employees and we’re dedicated to helping you succeed.
Duties & Responsibilities:
- Respond to inbound customer inquiries, provide account balance information, and process payments with the goal of resolving delinquent accounts during the first interaction.
- Resolve customer service escalations professionally and efficiently while ensuring a positive customer experience.
- Contact customers with past-due accounts to negotiate repayment arrangements and work toward mutually beneficial resolutions.
- Maintain accurate, thorough, and timely documentation of all customer interactions in accordance with company policies and procedures.
- Educate customers on company policies, payment options, and self-service tools to help prevent future collection activity.
Why You'll Love Working Here:
- Opportunity to make a real impact on our business and opportunity to grow within the company
- Supportive and collaborative team environment
- Professional development and growth opportunities
- Comprehensive insurance coverage, incentives, paid training, and breaks
- Referral bonus program
- Initial paid training, monthly coaching, and continuous learning and development support
- Perks: holiday events, gifts, daily cash prizes, Social Events (BBQ, Bowling)
- Free Covered Parking on site
- Onsite Yoga Classes & Gym
- Onsite La Prep Restaurant
You're a great fit if you have:
- 1+ years of experience in customer service. Early Cure an asset.
- Are available to start working immediately
- Excellent oral and written communication skills in English
- Superior communication skills
- Quality assurance testing regularly
- Teamwork skills
- A proven track record of exceeding collection goals
- The ability to work independently and manage multiple priorities
- Clear background check
- Proficiency in Microsoft Excel and Outlook
- Ability to adapt in a fast-paced environment
We offer a positive work environment where your contributions are valued. Apply today!
Partners In Credit is an equal opportunity employer.
Job Type: Full-time
Pay: $18.00-$18.25 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- On-site parking
- Vision care
Experience:
- Collections: 2 years (preferred)
Work Location: In person
