The Expeditor / Inside Sales (EIS) person is a core service person to the business. Their primary purpose is to place and follow up on orders from both internal and external customers. The EIS is to maintain strong customer relationships with existing customers while developing new customers by offering professional, effective, and efficient solutions. The EIS promotes and sells existing and new products to meet Dick’s Lumber’s sales objectives. This position is highly transactional but also requires a depth of product and construction knowledge to gain credibility with the customers.
Responsibilities:
- This is a full-time career orientated position and expected to be the employee’s primary job.
- Be the primary point of contact and develop a professional relationship with both internal and external customers to build trust and loyalty towards Dick’s Lumber & Building Supplies.
- Keep current on assigned customers projects. Use information to provide a “value add” to the sales transaction by anticipating customer requirements, recommending additional products, and working to maximize the sales opportunity.
- Make sure customers receive requested products and services in a timely fashion.
- Follow up with customers to ensure satisfaction.
- Resolve customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction. Refer difficult situations to Branch Manager.
- Represent Dick’s Lumber & Building Supplies in a professional manner and ensure that the customer is treated with the utmost respect and courtesy.
- Be aware of all building permits that are being issued in the Dick’s Lumber & Building Supplies trading area.
- Maintain a connection with the designers, shipping, and other departments to ensure a smooth and problem free supply of products and services for the customer.
- Use knowledge in aiding in the development of other Dick’s Lumber & Building Supplies staff members.
- Participate in company’s initiatives to grow and develop Dick’s Lumber’s & Building Supplies business.
- Aide in the establishment of annual objectives and budgets.
- Work daily to achieve set objectives and budgets.
- When called upon, fill in for other staff members as needed or scheduled.
- Perform other job-related duties as required.
Qualifications:
- Minimum of three (3) years sales and customer service experience in the lumber, building materials or construction industry.
- Working knowledge of MS Office applications (Word, Excel, Power Point) and Microsoft Outlook.
- Strong knowledge of industry products, architectural/structural plans, and industry trends
- High level of commitment to superior customer service.
- Excellent communication and presentation skills. Must be able to communicate and interact with individuals at all levels of the organization.
- Knowledge of a second language would be advantageous.
- Attention to detail and effective analytical and problem-solving skills.
- Highly organized in prioritizing work, multi-tasking, and consistently meeting deadlines within a fast-paced work environment.
- Demonstrated initiative with the ability to work in a collaborative team-based environment.
- Above average interpersonal skills with the ability to be tactful and diplomatic and to develop and maintain strong professional relationships.
- Ability to negotiate skillfully in tough situations with both internal and external groups.
We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.
