We are looking for a Credit Analyst to join an IT software organization on a Contract position based in Vancouver, British Columbia. This role supports daily cash application activities and credit evaluation work, helping maintain accurate customer accounts and informed credit decisions. The successful candidate will begin with on-site training for the first one to two weeks before moving to a remote work arrangement, while partnering closely with billing, collections, and accounts payable teams.
Responsibilities:
- Process incoming customer payments from multiple channels and apply receipts accurately to outstanding balances in NetSuite.
- Review account activity, investigate unmatched or disputed payments, and resolve discrepancies in a timely manner.
- Reconcile customer balances and maintain clear, accurate records to support accounts receivable operations.
- Conduct manual credit assessments for accounts that fall outside automated approval workflows using Dun & Bradstreet and internal credit guidelines.
- Analyze credit reports, payment trends, and account history to recommend approval decisions, alternate terms, or credit declines within assigned authority levels.
- Assist order-to-cash and procure-to-pay activities by keeping customer account documentation complete and up to date.
- Provide operational support to billing and collections teams, including wire trace follow-up, invoice portal administration, and queue or ticket coordination.
- Contribute to back-office finance processes and support additional departmental tasks as needed during the contract term.
- Experience in credit analysis, cash application, and accounts receivable support.
- Working knowledge of collection processes and customer account reconciliation.
- Ability to assess credit risk and make or support credit approval decisions based on established policy.
- Hands-on experience with NetSuite or a comparable ERP system.
- Familiarity with Dun & Bradstreet reports and other commercial credit tools.
- Strong attention to detail with the ability to manage payment data accurately and meet deadlines.
- Effective communication skills for responding to internal stakeholders and customer inquiries professionally.
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