Job Overview
Trademark Group of Companies is seeking a professional, organized Customer Service Representative / Receptionist to join our team in Markham. This is a critical front-facing role- you will be the first point of contact for clients, visitors, and internal teams.
This position is ideal for someone who thrives in a fast-paced environment, communicates clearly, stays organized under pressure, and takes ownership of their work. You’ll balance customer service, reception, and administrative support while helping the office run smoothly.
Bilingual abilities and experience in medical or dental reception are highly valued.
Responsibilities
- Greet visitors warmly and maintain a professional, welcoming front desk
- Answer and direct incoming calls using a multi-line phone system
- Receive and respond to customer requests via phone, email, fax, or mail, ensuring timely resolution and follow-up
- Provide customer support by identifying issues, recommending solutions, and escalating when necessary
- Perform data entry while maintaining accuracy and confidentiality
- Assist with clerical duties including online orders, filing, photocopying, scanning, and document preparation
- Prepare standard correspondence, presentations, and internal materials
- Support scheduling, meeting coordination, and room setup including refreshments when required
- Maintain office organization, mail distribution, and supply inventory
- Assist with department projects and provide backup administrative support as needed
- Maintain office security by monitoring visitor access
- Maintain a clean and organized front desk area to promote a welcoming environment
Experience
- Previous experience in customer service, reception, or administrative roles
- Strong proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
- Comfortable managing multiple priorities and working under tight deadlines
- Excellent communication, interpersonal, and organizational skills
- Ability to work independently while remaining a strong team player
- High attention to detail with data entry and documentation
- Experience with office systems, calendars, and general office operations
Job Type: Full-time
Pay: From $17.60 per hour
Work Location: In person
