Job Title: Sales Administrator & Receptionist
Job Summary
We are looking for a Sales Administrator & Receptionist to support our sales and showroom operations. This position focuses on order processing, customer service, showroom support, and administrative tasks.
There are two team members in this position. Full training will be provided on the job by current staff.
Essential Job Functions1. Order & Payment Processing (Main Responsibility)
- Receive and process customer orders through our online system.
- Check inventory availability and coordinate order details.
- Prepare sales orders, invoices, and payment collection.
- Follow up on payment status when required.
- Prepare shipping and delivery documents.
2. Customer Service & Phone Support
- Answer incoming phone calls and provide customer support.
- Handle customer inquiries regarding:
- Product pricing
- Inventory availability
- Order status
- Basic technical information
- Transfer sales opportunities and detailed inquiries to the appropriate sales representatives.
3. Showroom & Sales Team Support
- Welcome and assist walk-in customers visiting the showroom.
- Help customers view slabs, select samples, and provide basic product information.
- Prepare samples, documents, and materials to support the sales team.
- Maintain organized filing systems, workstations, and showroom areas.
- Complete other duties assigned by the supervisor.
Language Requirements
- Fluent in English (speaking, reading, and writing).
- Strong communication and customer service skills.
Working Hours
- Monday to Friday: 8:30 AM – 5:00 PM (40 hours per week).
- Saturday: 10:00 AM – 1:00 PM, approximately once every two months on a rotating schedule with team members.
Compensation & Benefits
- Salary: Negotiable based on experience and qualifications.
- Performance review and salary adjustment periodically.
- Performance bonus paid twice per year (July and December).
- Monthly gas expense support.
- Birthday gift.
- Monthly team lunch.
- Weekly coffee morning team event.
- Employee of the Year award with bonus.
- Health insurance benefits provided after 4 months of employment.
Job Type: Permanent
Pay: $20.00-$26.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Education:
- Bachelor's Degree (required)
Experience:
- Office: 1 year (required)
Work Location: In person
