Staff - Non Union
M&P - AAPS
AAPS Salaried - Administration, Level B
VFMP Patient Programs Manager
Year 1-4 Community Engagement | Medical Undergraduate | Faculty of Medicine
$6,949.92 - $9,992.50 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
July 30, 2026
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
Cover letter required; Applications without a cover letter will not be considered.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
As UBC’s MD Undergraduate Program (MDUP) expands and evolves in its approach to educational delivery across the province and within the Vancouver Fraser Medical Program (VFMP), it is essential that learners within the Program have access to experiences and training environments where they can engage in practical skills-development in collaboration with partners who are representative of those community members the students will serve in clinical practice. This includes engaging with community partners who represent and express diverse gender and cultural identities, as well as lived experiences present within urban, rural and Indigenous communities across the region.
The VFMP Patient Programs portfolio is an essential and collaborative unit that engages community partners who have a desire to participate in, and inform, the future of medical education and patient engagement in the region. This role will foster and champion the alignment of best practices in the development of a respectful and intersectional community-patient engagement strategy that aligns with the vision and pillars outlined in the Faculty of Medicine Strategic Plan, especially as related to respectful and outstanding community collaboration, commitment to accessibility, continuous improvement and innovative practice in medical education delivery.
The Medical Undergraduate Degree Program (MDUP) within the University of British Columbia’s Faculty of Medicine is delivered in partnership with the University of British Columbia Vancouver and Okanagan campuses (UBCV and UBCO), the University of Northern British Columbia (UNBC) and the University of Victoria (UVic) and in close collaboration with the Health Authorities through the province.
JOB SUMMARY
The Patient Programs Manager is responsible for overseeing, managing and supporting all aspects of the Patient Program portfolio for the Vancouver Fraser Medical Program. This role engages in strategic program creation and development to ensure an organized and accountable approach to the to support patient programs community engagement and the social accountability elements for accreditation and faculty of Medicine Strategic Alignment.
The Patient Program portfolio specializes in the recruitment, educational training, and support of Standardized Patients (SPs), Clinical Teaching Associates (CTAs) and Volunteer Patients (VPs). A Standardized Patient (SP) is a healthy individual trained to portray a clinical problem or situation for the purpose of testing or teaching specific skills in the field of health care professionals. CTAs are individuals who are trained to support learning and instruction for Breast/Chest and Pelvic Exam, Genitourinary, and Prostate Exam. VPs participate “as themselves” to help medical students develop their skills and approach to patient interviewing and medical history-taking during the learner’s-clinical years.
The Patient Program Manager is responsible for the oversight and management of the Patient Program at the Vancouver Fraser site (one of four UBC medical education sites across the province). This innovative and high-paced managerial role includes team and community partner leadership, operations oversight, strategic planning, and exceptional, service-oriented community engagement. This position is critical in ensuring that effective plans, policies and procedures follow the Provincial Patient Program guidelines, and the training and engagement of community partner work with the VFMP MDUP is ethical, trauma-informed and respectful, especially as related to sexualized violence prevention and response. This position is also key to planning any new organizational structures, education delivery models, and collaborates with internal and external collaborators as necessary to develop and implement impactful and strategic project plans that meet the highest standards for service and administrative oversight.
ORGANIZATIONAL STATUS
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. Since 1915, UBC’s entrepreneurial spirit has embraced innovation and challenged the status quo. UBC encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can change the world.
Our Vision: To Transform Health for Everyone
Ranked among the world’s top medical schools with the fifth-largest MD enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 12,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world.
The Faculty of Medicine —comprised of approximately 2,600 administrative support, technical/research and management and professional staff, as well approximately 620 full-time academic and over 14,000 clinical faculty members—is composed of 19 academic basic science and/or clinical departments, 3 schools, and 26 research centres and institutes. Together with its University and Health Authority partners, the Faculty of Medicine delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province.
The UBC Vancouver Campus is located on the traditional, ancestral, and unceded territory of the xʷməθkʷəy̓əm (Musqueam) people. The City of Vancouver is located on Musqueam, Squamish, and Tsleil-Waututh First Nations territory.
This position reports directly to the Senior Manager, Medical Education, VFMP and receives dotted-line direction and oversight from the Provincial Patient Program Manager on matters related to the operationalization of standard service delivery as required for learning, assessment and accreditation across the four UBC MD Undergraduate Program delivery sites. Liaises closely with VFMP Course Directors, Curriculum Managers, the Provincial Learner Assessment Team, Provincial Patient Program leads across the sites and with colleagues across other departments. Supervises the Patient Program Team Lead.
WORK PERFORMED
Program Management
Responsible for developing, recommending, and implementing any new administrative policies, procedures and systems; this will involve strategic and thoughtful collaboration with program staff across the program, to ensure consistency and efficiency in the program delivery
Responsible for the planning and delivery of the VFMP Patient Program portfolio/projects, to ensure that all deliverables meet required provincial standards.
Provides leadership to all operational aspects related to the Patient Program delivery and engagement of Standardized Patients, Clinical Teaching Associates and Volunteer Patients required for the VFMP highly-collaborative education curriculum delivery.
Manages and leads the strategic plans, briefs, budgetary documents and project management timelines to direct and meet the unit objectives.
Develops and implements highly effective engagement programs that support training, recruitment, and support of SPs, VPs, and CTAs within the Vancouver-Fraser region. Provides collaborative direction for pre-clinical learner activity operationalization at hospital sites across the region.
Maps full business processes, designs operational process flow, and develops and maintains operational documentation relating to the processes and systems supported by the role.
Negotiates annual contracts with SPs, VPs and CTAs to ensure contarctor relationships are supported with clear and thorough HR and risk mitigation guidelines and expectations for all parties engaged with medical education delivery.
Works with other Faculty of Medicine departments to support simulated activities that may require Patient Program contractor engagement. This includes developing new MOU agreements and contracts with research centers, hospital units, and health-education related groups to ensure financial and operational accountability for services rendered within revenue and cost recovery models.
Conducts needs assessments and develops corresponding program offerings, communication plans and information materials for internal and external health-related educational units. This includes web, print and strategic client management communications.
Works closely with the Provincial Patient Programs Manager and MDUP distributed site partners to operationalize curriculum and best practices to ensure standardization and consistency across the patient programs provincially.
Leadership:
Collaborates with the Provincial Patient Programs Manager in analyzing current policies and business processes, researching options, including consultation with internal and external contractors, peer universities, and making recommendations for strategic improvements.
Provides high-level leadership, management, coaching, and direction to ensure that the VFMP Patient Program staff are engaged, accountable for their responsibilities, and have the skills, training, and support needed to execute their responsibilities and meet Program expectations.
Exercises initiative and judgment to respond to complex issues and resolve problems related to administration, finance, and human resources.
Builds and maintains strong partner relationships with the patient programs at IMP (Island Medical Program) in Victoria and the NMP (Northern Medical Program) in Prince George and the SMP (Southern Medical Program) and external collaborators.
Human Resources and Finance:
Manages administrative staff performance by establishing standards and goals, evaluating performance, and providing regular feedback. Develops job descriptions, responsible for recruitment, training, performance reviews, discipline, terminates staff within the VFMP Patient Programs portfolio; ensuring compliance with UBC polices and collective agreements.
Develops and implements strategic human resources initiatives as directed by the Administrative Director, VFMP
Ensures workplace conflicts, which may or may not involve union representatives, are effectively addressed and resolved.
Manages and oversees all financial matters relating to the VFMP Patient Program portfolio including operating budgets, contracts, partner payments, team recognition and training, partner engagement events and expenditures.
Prepares budgets forecasts and reconciliation reports and prepares budgets for evolving program proposals and activities that meet mandates for cost recovery.
CONSEQUENCE OF ERROR
The impact of error is considerable as the incumbent will be responsible for overseeing the engagement of community members who may have diverse expectations and degrees of understanding with respect to best practices in engaging in ways that promote diversity, equity and inclusion, and whose values may be out of step with human rights legislation and UBC’s commitments to Truth and Reconciliation, anti-racism, anti-harassment and anti-bullying policies and legislation. Any errors in decision or process could affect student learning, staff, faculty, student and partner safety and have repercussions for the general public and image of the VFMP MDUP and Faculty as a whole.
The Patient Program Manager is required to exercise professional judgment in the undertaking of all responsibilities. Inappropriate actions or judgment could damage the Patient Program's working and contractual relationships with community partners and external collaborators, resulting in the loss of trust, valuable ongoing contracts, and irreparable damage to the reputation of the Program, the Faculty of Medicine, and the University itself, and any associated legal implications of violating the terms of a contract. Inappropriate judgment could also jeopardize confidential assessment material and in turn, invalidate educational assessments or licensure examinations. Financial errors could result in cost overruns, loss of revenue, and significant financial loss for the University. Incorrect decisions/errors relating to financial issues could result in misuse of operating funds and have major negative financial implications.
SUPERVISION RECEIVED
Works independently under general direction from the Senior Manager, Medical Education, VFMP. The incumbent works with a high degree of autonomy, must be self-directed and able to manage a team and work independently.
SUPERVISION GIVEN
Responsible for recruiting, hiring, discipline of all team members, including 1 M&P and 3 CUPE staff as well as additional seasonally contracted staff.
MINIMUM QUALIFICATIONS
Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
PREFERRED QUALIFICATIONS
Proven track record and managerial growth within a community engagement or people-centric professional environment. Inclusive program leadership, as well as thoughtful and strategic team leadership within a University, public, or community organization preferred. Experience working with simulated case management, scenario development and/or medical education is an asset.
Experience working across professional portfolios and priorities within a post-secondary Faculty or service unit considered an asset. Experience engaging with community partners, engaging with policy development and interpretation, post-secondary students, and/or public governing bodies is strongly preferred.
Experience with developing and maintaining a respectful work and learning environment in alignment with UBC and the Faculty of Medicine’s Strategic Pillars and commitments related to decolonization and Truth and Reconciliation, and the MDUP’s commitments to intersectional engagement with Indigenous and Black Pathways students and community partners.
Experience working with staff, faculty and learners with diverse abilities, gender expression, gender identity, culture, and lived experiences. Demonstrates value for, and awareness of, best-practices in respectful and inclusive collaborator engagement, team skills development and student learner engagement that upholds these practices, commitments, and values.
Experience with, and awareness of, federal, provincial, institutional and Faculty values related to developing and maintaining respectful workplace environments as well as intersectional equity, diversity and inclusion initiatives. Experience promoting and modelling these values among team members and within support services that are provided to students, faculty, and community collaborators.
Demonstrated growth in managerial and leadership responsibilities, including, budgetary, interpersonal, performance development, professional and unionized team management and collaborator engagement.
Strong and proven anticipatory management skills and ability to make decisions and provide recommendations involving complex issues related to program expectations and boundaries, sexual violence prevention and response, learner outcomes, site-wide program congruency, staffing and team development.
Excellent public speaking skills and ability to synthesize information and provide instruction and direction for community partners, staff and collaborating colleagues in person, online and in writing.
Experience with developing and implementing informative presentations, training materials, and feedback mechanisms to keep community partners engaged and informed.
Experience managing change in professional work environments and supporting a team culture that supports collaboration across functional teams. Excellent interpersonal and diplomacy skills as well as demonstrated ability to work effectively across cultures. Ability to develop, maintain and nurture effective working relationships with students, faculty, staff and community members.
Demonstrated ability to work effectively as a member of a multifaceted team in a results-oriented office environment. Ability and desire to lead change by supporting a vision and taking appropriate action to ensure acceptance and support across portfolio.
Proven ability to lead and guide multifaceted projects from inception to conclusion, to delegate effectively and to problem-solve. Ability to facilitate needs-analyses activities, monitor, and evaluate team-wide projects and create reports within allocated time and resources.
Ability to analyze problems, identify key information and issues, and effectively resolve and develop best-practices and solutions with key collaborators.
Ability to work evenings and weekends according to program needs and program delivery timeline fluctuations. Ability to travel for ad hoc site visits, conferences and professional development opportunities. Ability to contribute to other VFMP/MDUP operational and administrative projects and duties as required.
Ability to travel and use of personal vehicle as required
