Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
We are searching for an exceptional Software Inside Sales Support person to support current and future customers and sales team. As part of the Compugen team, you will be working with many skilled and focused team members, ranging from Inside Sales Representatives and Licensing Specialists that will benefit and help you in furthering your knowledge and experience with key publisher Licensing and grow within the organization.
Join a team that is invested in your future, who provides training, coaching, and career path development. Your voice matters and we want to hear it. Our sales team works together to test new ideas before we go all in. If you are someone who gets things done, entrepreneurial, is curious, and coachable, come make Compugen the place to learn, grow, and accelerate your career.
Successful candidates must be an energetic, detailed-orientated, self-motivating, professional and proactive individual that takes ownership of their assignments and works with the necessary individuals to complete the requirements. A philosophy that customer service is important above all and an ability to learn and resolve sales and customers’ needs.
- Order entry and order management
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Respect all contractual SLAs for order entry and management
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Work with Inside Sales Rep’s to facilitate accurately entering valid customer purchase orders into Compugen’s procurement system ensuring a high degree of order accuracy (pricing, margins, cost, quantities, PO #, ship to, bill to)
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Respect order entry specific requirements for customer reporting and royalty payments
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Primary focus on order entry of Microsoft, Trend Micro, VMware software; however, will be engaged in other vendors as well
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Working with distribution and/or the Compugen buyer on line-item cancellations, customer cancellation, EOL/discontinued product, etc…
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Request queue management for Eastern team
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Contact sales on any incomplete information from purchase orders
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Send email product activation information to customers (some Microsoft products)
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Weekly review of pending orders
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RMA request creation and follow-up
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Support the Software Sales team for any questions related to Order Management or ongoing requests
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Provide customers information when required, such as copies of invoices and proof of orders
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Build strong relationships and teamwork with Eastern software team
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Monthly customer sales reports for specific vendor or record contract, including invoicing reports
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Quoting for specific contracts
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Microsoft CSP Renewals Management and Reporting
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Request management in customer interface for specific customers
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Invoicing reporting for specific customers
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Assist with requests when Inside Sales Reps are on vacation
- Bilingual French and English (oral and written)
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Excel mastering is an important asset
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Post-secondary education or related experience
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1-3 years in an administrative role (IT Industry an Asset)
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Teamwork and collaboration
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Experience working in a VAR experience would be beneficial
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Manage stress well
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Ease of learning
- Exciting, fast-paced challenging work environment
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A culture where authenticity and diversity are valued
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Professional development
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Participation in Women in Technology Network
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Opportunities to give back to our local communities
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Collaborative supportive team members
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Remote work/hybrid work options
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Work/life flexibility
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
