Job Summary
This is a relocation to Saskatoon, Saskatchewan.
We are seeking an experienced and dynamic Spa Director to lead and oversee the daily operations of soon to open luxury thermal spa. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences. As Spa Director, you will be responsible for leading a large team across multiple departments, ensuring service excellence, and maintaining the highest standards of cleanliness and safety within the spa environment. This role offers an exciting opportunity to shape the world class guest experience and promote a welcoming, relaxing best in class atmosphere for all visitors.
Responsibilities
- Lead and inspire the leadership teams in spa operations, food and beverage, maintenance, front desk, and housekeeping to ensure smooth daily operations
- Develop and implement operational policies and procedures that align with brand standards and industry best practices
- Oversee guest services to guarantee a high level of customer satisfaction and address any concerns promptly
- Mentor and inspire senior leaders in your business and collaborate with senior leaders across the resort operation.
- Oversee the financials from budgeting and sales targets to ensuring daily financial reconciliations are accurate
- Coordinate staff training programs focused on hospitality excellence, product knowledge, and safety protocols
- Maintain cleanliness, sanitation, and safety standards in accordance with health regulations
- Promote retail and food and beverage offerings to enhance guest experience while enhance revenue streams
- Monitor inventory levels and order supplies as needed to ensure uninterrupted service delivery
- Foster a welcoming environment that encourages repeat business and positive reviews
Requirements
- Proven experience in luxury hotel or spa management setting
- Strong leadership skills with the ability to motivate and develop leaders
- Guest focused leadership with world class execution
- Effective communication skills to interact professionally with guests and staff alike
- Budgeting experience with attention to accuracy in labour, cost of goods and operational cost controls
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of health and safety regulations relevant to spa operations
- A passion for wellness, relaxation, and leading best in class service standards is highly desirable
Pay: $140,000.00-$150,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Relocation assistance
Work Location: In person
