Call Center Responsibilities
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost booked calls and practice outbound calling.
- Be professional and establish customer rapport, encouraging repeat business.
- Adhere to the company's plan to resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Your skill set.
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow through abilities.
- Strong verbal and written communications
- Ability to build trust and and demonstrate empathy.
- Personality that blends well with a fast-paced , goal driven environment.
- Competitive individual contributor who also loves to win as a team.
Job Types: Permanent, Full-time
Pay: $26.00-$30.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Kelowna, BC V1X 2K1: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
