Service Advisor – Precise Truck & Equipment
Company Overview
At Precise Truck & Equipment, we keep the vehicles and equipment that keep our communities moving. From commercial work trucks and fleet vehicles to service bodies, aerial equipment, and light-duty commercial vehicles, our team is committed to delivering reliable repairs, honest communication, and exceptional customer service.
We’re building more than a repair facility we’re building a team that believes in accountability, collaboration, continuous improvement, and creating an outstanding customer experience. If you’re looking for an opportunity to make a meaningful impact while growing your career with an expanding company, we’d love to hear from you.
Position: Service Advisor
Location: Precise Truck & Equipment – 1718 Kidson Road, Nanaimo, BC
Job Description
As a Service Advisor at Precise Truck & Equipment, you’ll be the primary point of contact for our commercial and fleet clients. You’ll coordinate repairs, communicate with technicians, manage customer expectations, and ensure every client receives exceptional service from the moment they arrive until their vehicle or equipment is back in operation.
This role is ideal for someone who enjoys problem-solving, building lasting customer relationships, and taking pride in helping create an efficient, customer-focused operation.
Your responsibilities will include:
- Greet clients and understand their vehicle or equipment concerns.
- Managing incoming phone calls, emails, and scheduling appointments while balancing shop capacity and customer priorities.
- Preparing accurate estimates and explaining repair recommendations in a clear, honest, and practical manner.
- Maintaining regular communication with clients regarding repair progress, approvals, and timelines.
- Working closely with technicians to ensure repairs are completed efficiently and accurately.
- Managing fleet accounts while developing long-term relationships with commercial clients .
- Coordinating Commercial Vehicle Inspection (CVI) appointments and ensuring all government inspection documentation is completed accurately and professionally.
- Assisting with the administration and workflow of Provincial Commercial Vehicle Inspections (CVIs), ensuring compliance with inspection standards and regulatory requirements.
- Handling customer questions and resolving concerns with professionalism and confidence.
- Utilizing shop management software to manage work orders, estimates, inventory, and customer records.
- Looking for opportunities to improve processes, customer experience, workflow, and shop efficiency through new ideas and continuous improvement initiatives.
Qualifications
We’re looking for someone who enjoys building relationships, solving problems, and helping shape the future of a growing commercial truck and equipment operation.
Preferred qualifications include:
- Previous experience as an Automotive, Commercial, or Heavy Duty Service Advisor is preferred.
- Experience coordinating or administering Commercial Vehicle Inspections (CVIs) is considered a strong asset.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Exceptional attention to detail and problem-solving skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- Proficiency with computer systems and shop management software.
- Mechanical knowledge of commercial vehicles or light-duty trucks is considered an asset.
- A positive attitude, willingness to learn, and commitment to continuous improvement.
Why Join Precise Truck & Equipment?
At Precise Truck & Equipment, our people are our greatest asset. We’re committed to creating an environment where employees are supported, challenged, and empowered to make a real difference.
This is more than a typical Service Advisor role. We’re looking for someone who wants to help build something exceptional. We value people who aren’t afraid to bring forward new ideas, improve existing processes, and contribute to the continued growth of our commercial division.
Your voice matters here. If you enjoy finding better ways to serve clients, improving efficiencies, and working alongside a team that’s committed to being better every day, you’ll fit right in.
When you join our team, you’ll enjoy:
- Competitive compensation based on experience.
- Opportunities for advancement as our company continues to grow.
- Ongoing training and professional development.
- A collaborative, supportive workplace built on accountability, respect, and teamwork.
- The opportunity to work with a diverse range of commercial vehicles, fleet clients, and specialized equipment.
- The ability to help shape shop procedures, customer experience, and operational improvements.
- A workplace where continuous improvement isn’t just encouraged, it’s part of who we are.
If you’re looking for a career where you can grow professionally, make a meaningful impact, and help build the future of a company that’s constantly evolving, we’d love to meet you.
How to Apply
Ready to take the next step in your career?
Submit your resume (including references) along with a cover letter telling us why you’d be a great fit for the Precise Truck & Equipment team.
We look forward to hearing from you!
Job Type: Full-time
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Medium-Heavy Duty Service Advising: 3 years (preferred)
Work Location: In person
