Night Guest Services/Security
Schedule: Rotational - 4 days on, 4 days off
Typical hours: from 9pm or 10pm to 7am or 8am
Position Summary: Guest Services 30%, Security 25%, Janitorial 40%, Other 5%
Must have:
- Security skills and knowledge
- Ability to stand for long hours
- Exceptional customer service skills
- Janitorial skills
- Moderate (medium-high level) computer skills
- High sense of alertness and responsibility
- Can start work anytime after meeting requirements
Overview:
Ability to self-organize and work independently whilst providing professional Guest Service, Security, and Janitorial duties for the resort after hours.
Duties and Responsibilities:
1. Guest Services
Responding to guests needs while on duty. Including answering telephones inquiries, both in-house and calls from outside, guest requests for housekeeping items such as pillows, etc. Assist with Front Desk functions at the beginning and end of shift, including late check-ins and early checkout requests and some accounting report preparation. Delivery of late arriving guest’s meals, as well as early morning requests and deliveries such as Golfer’s Breakfasts, etc. Shuttle Service as required. Responding to Guest Emergencies with assistance of Night Manager on Call when required.
2. Security
Security Check of Inn and Cottage areas, on foot and by vehicle. Check includes security lock up and morning unlocking of access doors, turning on and off specific lighting and heating requirements, check of all outbuildings and parking areas. Coordinates with evening and morning front desk staff the pass on of guest/group information, special requests and/or deliveries, and other instructions.
3. Janitorial
Involves cleaning of specific front of the house areas and washrooms. Utilizing vacuum, duster, and mop. Assists with other cleaning during slow periods as assigned.
4. Other
Responding to other duties as assigned by the Resort Manager, Duty Manager,
and the Housekeeping Supervisor
Job Requirements:
- Valid “G” driver’s license and Clean Driver’s Abstract
- Police Criminal Records Check
- Minimum Grade 12; Good verbal and written communication
- CPR / First Aid Certification an asset
- Knowledge of AV and computer equipment set up an asset
- Ability to lift 50 lbs, and to be on your feet or walking for long periods
- Ability to work in a fast-paced environment with minimal supervision.
- A congenial personality, patient and caring when dealing with guests and fellow staff
- Must be able to work inside and outside; must wear uniform and carry a communication device
- Able to work weekends and statutory holidays
Uniform:
- Black shirt, pants, dress shoes, black socks
Job Types: Full-time, Part-time
Pay: $18.00-$20.00 per hour
Benefits:
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care
Experience:
- Security: 2 years (required)
Work Location: In person
