Job Overview
We are seeking a friendly and professional Guest Services Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming experience. This role involves managing guest inquiries, handling reservations, and maintaining smooth front desk operations. Multilingual skills and hospitality experience are highly valued to enhance guest interactions and support diverse clientele. The Guest Services Agent plays a vital role in upholding our commitment to outstanding guest satisfaction and operational excellence.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Manage reservations, cancellations, and modifications efficiently using multi-line phone systems
- Provide accurate information about hotel services, amenities, and local attractions
- Handle guest inquiries via phone, email, or in person with professionalism and courtesy
- Maintain front desk operations, including processing payments and updating guest records
- Address guest concerns promptly and escalate issues when necessary to ensure resolution
- Collaborate with other hotel departments to deliver seamless guest experiences
- Support administrative tasks such as filing, data entry, and reporting as needed
- Uphold high standards of phone etiquette and customer service at all times
Experience
- Previous experience in front desk or guest services roles within the hospitality industry is preferred
- Hotel experience is a plus but not mandatory; training will be provided for the right candidate
- Multilingual or bilingual abilities are highly desirable to assist a diverse guest demographic
- Strong customer service skills with a friendly, approachable demeanor
- Familiarity with multi-line phone systems and front desk software is advantageous
- Excellent communication skills, both verbal and written, with a focus on professional phone etiquette
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Prior experience in hospitality or customer service roles will be considered an asset
Pay: $18.00-$20.00 per hour
Work Location: In person
