Prime' Performance & Therapy is a busy, reputation-driven clinic known for being among the top facilities on the Central Island. As we expand into our brand-new location in the beautiful Comox Valley, we are looking for a dedicated General Manager to be the "heart of the house" and a driving force behind our continued success.
The Role: Leading the Prime Way
At Prime, we are a therapist-centered, tight-knit family. Our Manager isn’t just an administrator; they are an integral member of the team who ensures our interdisciplinary environment remains organic, collaborative, and thriving.
You will be the bridge between our practitioners , athletes and our patients, ensuring that the "shared patient experience" remains at the center of everything we do.
Role Summary:
The General Manager will organize and coordinate office administration and procedures in order to ensure organizational effectiveness. The General Manager is responsible for developing intra-office communication protocols, streamlining administrative procedures, office staff supervision including task delegation, marketing and budgeting. The ideal candidate will be well organized, thorough, flexible, and enjoy the challenges of supporting a growing company.
You must be:
- Knowledgeable about all the different practices Prime’ has to offer (Chiro/Physio/RMT/ Kinesiology).
- You must be adaptable, efficient and attentive to detail.
- Jane app experience.
- Have experience at the front end of an office (2+ years).
- Have computer proficiency (Google drive, Google Calendars, Microsoft Office).
- Be an independent self-starter and able to take initiative.
- Excellent verbal and written communication skills.
- Strong organization and time management skills.
- Have the ability to prioritize workload and have flexibility to manage multiple tasks without supervision.
- Have full understanding of productive scheduling.
Responsibilities of our Manager:
- Assess and monitor ongoing staff and practitioner needs.
- Monitor weekly accounting reports, as well as manage bi-weekly payroll.
- Manage all accounts receivables.
- Creation , registration and management of all athletic programs.
- Basic human resource with incident reporting upkeep of staff well being.
- Create job descriptions, initiate postings, participate in the recruitment and on boarding of staff, and provide orientation and training to new employees.
- Allocate tasks and assignments to subordinates and monitor their performance.
- Perform review and analysis of projects and office operations, and keep management properly informed.
- Communications for social media posts and community outreach.
- Proactively seek information and education about treatment, education, programs and services to support business growth.
- Design and implement filing systems; while ensuring security, integrity, and confidentiality of data.
- Perform customer and vendor account reconciliations and analysis.
- Establish strong relationships, communication, and liaise regularly with staff, managers, operations, and customers on a regular basis.
- Perform ongoing, shift-specific duties (administrative and other) related to the operations of the front desk area and therapy clinic.
- Maintain a clean and tidy environment.
- Schedule, book and take payments for appointments, classes, and programs.
- Develop invoices for programs/clinic clients.
- Website maintenance.
- Answer or make telephone calls, return emails and take care of client or visitor requests and inquiries.
- Educate clients about the scope of Prime’ business and how Prime’ can help them attain their health and fitness goals.
Education Qualifications:
- Business or office administration diploma, or experience in a related field.
- Experience using Jane is an asset.
Hours:
This is a Monday-Friday full-time position. The successful candidate must be willing to support occasional evenings and weekends.
Benefits:
- Work in a fast paced and dynamic environment with a passionate team.
- Have the ability and opportunity to grow as a professional and leader.
- Have the opportunity to contribute and make improvements to better the business.
- Free use of gym facilities and participation in classes.
- Health Benefits after probation.
- Work in a vibrant, motivating and inclusive work culture
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Extended health care
- On-site parking
Application question(s):
- Have you worked in a clinic setting before?
Experience:
- Jane App: 2 years (preferred)
Work Location: In person
