Job Summary
Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager / Integration Specialist to lead our customer service operations and support system integrations. This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems.
Key Responsibilities
Customer Service Leadership
- Manage and mentor a team of customer service representatives
- Develop and implement protocols to ensure effective client support
- Handle escalations and resolve complex client issues
- Monitor KPIs and improve service delivery
Integration Specialist Duties
- Collaborate with IT and operations to integrate freight management systems (TMS, CRM, ERP)
- Lead onboarding of new clients and partners into digital platforms
- Troubleshoot integration issues and ensure data accuracy
- Train internal teams and clients on system usage and best practices
Qualifications
- 3+ years of experience in customer service management (logistics/transportation preferred)
- 1+ years in system integration or technical project management
- Strong knowledge of freight operations and logistics platforms
- Excellent communication, leadership, and problem-solving skills
- Experience with Salesforce, SAP, Oracle, or similar systems (an asset)
Job Types: Full-time, Permanent
Pay: $75,000.00-$95,000.00 per year
Ability to commute/relocate:
- Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 3 years (required)
- Technical Project Management: 1 year (required)
Work Location: In person
