Tech Lead - Infrastructure Services S
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of [Principal Consultant], [Windows Administrator]!
The purpose of this job is to support and work on remediation of vulnerabilities and support Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems. Vulnerability remediation.
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Expert in Configuring and administering windows server 2016/2022.
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Good understanding of Exchange 2016/SE and Office 365 related issues.
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Good understanding of Enterprise Vault for arching emails.
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Maintain servers both physical and VM environment (HP SimpliVity and Vmware) with maximum uptime.
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Strong experience in deploying and hardening of Windows servers. Following best practices of CIS standards.
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Experience in deploying GPOs to remediate vulnerabilities.
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Mastery in troubleshooting windows OS issues for L1 & L2
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Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration.
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Responsible for third-level support for all server related issues.
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Participate in complete system builds, upgrades, migrations, and patch management.
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Preparation and maintenance of documentation for technologies, standards, and procedures.
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Management of virtual environments with various types of hypervisors.
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Monitoring of server’s CPU, Memory, Disk, Network Utilization for Security Compliance.
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Firmware upgrades for physical servers
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Performance optimizations, regular health checks on servers and Systematic Troubleshooting of problems.
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Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring.
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Create new VMware virtual machines to meet the specifications provided by the Client.
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Involved in On Call rotation to supporting production strictly maintaining SLAs.
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Handle day-to-day incidents and requests arising in the environment with respect to SLA.
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Provide escalation support for Windows team.
- Manage and complete assigned projects
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Must be willing to handle varying shifts.
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Become a mentor to junior members
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Work within a team environment
Qualifications we seek in you!
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Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
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A degree in Computer Science, IT, Systems Engineering or a related qualification.
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Strong Analytical and problem-solving skills Ability to effectively interact with upper management for presentation of new functionality and solving problems Strong written and verbal communication skills. Ability to work under pressure in a fast-paced environment. Willingness to work on-call in emergency or priority issues. Ability to take independent initiative when needed Capital Markets Domain knowledge is preferred. Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management. Basic understanding of IT infrastructure and troubleshooting. Technical and system expertise in relevant IT workstreams. Strong analytical and problem-solving skills. Advanced troubleshooting, including the ability to delve into more complex issues, which require a deeper understanding of systems and applications. Specialized knowledge in specific areas allows them to tackle intricate problems. Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution. Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration. Escalation to L3 Support in a timely manner when challenges require an even higher level of expertise and/or experience. Ability to effectively interact with stakeholders in implementation of new functionality and solving problems. Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting. Why join Genpact?Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Qualifications
Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering
Certifications
AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)
Required Skills
Agile Methodology, Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management {+ 2 more}
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Infrastructure Services S
Remote Type -
Office
Work Shift -
Day Job (Canada)
Compensation Range-
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
