Conducting business for over 50 years, Industrial Machine Inc. (IMI) is a distributor of municipal and contractor equipment. IMI provides value and peace of mind to our customers by representing industry-leading equipment backed by exceptional customer service and support.
Industrial Machine Inc is seeking a Field Technician with the ability to diagnose and repair a variety of equipment units such as Zamboni ice resurfacers, distributors, chip spreaders and highway maintenance asphalt equipment, snow and ice highway plows / sanders, and industrial snow blowers. We have a unique opportunity to work on NHL Zamboni's and conversions from combustion to alternate fuel engines.
The position will be based out of our Acheson, Alberta facility, but will be required for field service work.
The successful candidate will be self-motivated with the ability to work both in a team group & independently with limited supervision while producing quality workmanship on an efficient basis.
Minimum Requirements:
- Journeyman Certificate or near completion
- Minimum 2-5 years’ experience working in similar environment, including agricultural, forklift, or light construction equipment dealerships
- Availability to work overtime and travel outside of the Edmonton Area
- Valid Class 5 driver's license with a clean driver's abstract.
Major Job Functions
- Complete Zamboni and heavy equipment repairs as specified by the client.
- Ability to diagnose and repair diesel and alternate fuel engines, hydraulic systems and electrical systems
- Work with internal team members and third-party suppliers to ensure repairs are completed accurately and on schedule.
- Utilize technical resources and complete technical documentation where required.
- Address incoming client requests for technical assistance where necessary and issue resolution for reported issues, leveraging internal resources; and
- Provide ongoing product and technical support for customers to ensure a high level of customer satisfaction is achieved.
Accountability
- Work with the Service Coordinator to manage client requests for installation and support services in a timely manner, and help ensure services are delivered in an acceptable timeframe.
- Maintain thorough documentation and reporting of client issues.
- Ensure proper diagnosis processes are followed and appropriate actions are delivered.
- Provide technical input, support and training to internal employees and contractors on new opportunities and projects
- Maintain adherence to all Industrial Machine Inc policies and procedures, and client policies as appropriate when working on client's sites.
Job Type: Full-time
Pay: $36.00-$44.00 per hour
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
- RRSP match
Experience:
- Automotive Repair: 2 years (preferred)
Work Location: In person
