Position Title: Sr. Manager Supportive Living
Department: Administration
Position Type: 1 Permanent Full Time Hours: 40 hours/ week
Work Location: In-Person position based in Burlington
Reports To: Associate Director, Program Supports
Position Summary
The Senior Manager, Supportive Living provides strategic leadership and operational oversight for Supportive Living homes, ensuring high-quality, person-centered support for all individuals served. This role is responsible for maintaining excellence in service delivery, mentoring leadership staff, overseeing compliance, and fostering a culture that prioritizes dignity, independence, and quality of life. The Senior Manager collaborates with cross-functional teams, families, community partners, and regulatory bodies to ensure services meet organizational standards and legislative requirements.
Key Responsibilities
Leadership & Strategic Direction
- Provide leadership, coaching, and mentorship to Assistant Supportive Living Managers, Supervisors, and frontline teams.
- Develop and implement strategic plans, goals, and initiatives to enhance service quality and operational efficiency.
- Model person-centered values and foster a culture of respect, inclusion, and continuous improvement.
Operational Management
- Oversee daily operations of Supportive Living homes, ensuring programs run safely, effectively, and in alignment with organizational standards.
- Ensure staffing levels, scheduling, and resource allocation meet the needs of people supported.
- Lead problem-solving in complex situations and provide guidance to teams on support strategies and service delivery.
Quality Assurance & Compliance
- Monitor adherence to policies, accreditation standards, and relevant legislation.
- Conduct regular reviews, audits, and risk assessments to ensure safe, high-quality environments.
- Develop and implement corrective action plans when needed.
- Lead incident review processes and ensure timely reporting and follow-up.
Person-Centered Support & Advocacy
- Ensure programs and services are designed around the needs, rights, and preferences of the people supported.
- Build strong relationships with individuals, families, guardians, and community partners.
- Act as an advocate for individuals served, promoting inclusion, choice, and personal autonomy.
Human Resources & Team Development
- Support recruitment, onboarding, performance management, and development of Supportive Living staff.
- Provide coaching, training, and leadership development opportunities to build strong, engaged teams.
- Address performance concerns in alignment with HR policies.
Financial & Resource Management
- Oversee program budgets, ensuring effective use of resources.
- Participate in financial planning, forecasting, and monitoring expenditures.
- Ensure required equipment, supplies, and resources are available to support safe operations.
Collaboration & Communication
Partner with internal departments (HR, Training, Health & Safety, Finance, etc.) to support program success.
Maintain open communication with families, guardians, and community stakeholders.
Prepare and present reports, updates, and program analyses to senior leadership
Qualifications
Education & Experience
- Bachelor’s degree in Social Services, Disability Studies, Psychology, Nursing, or a related field (Master’s degree an asset).
- 5+ years of progressive leadership experience in developmental services, supportive living, disability support, or related sector. Preferably in a Unionized environment
- Experience managing teams and complex operations in a regulated environment.
Skills & Competencies
- Strong leadership, coaching, and team-building abilities.
- Expertise in person-centered planning and disability support best practices.
- Excellent communication, problem-solving, and decision-making skills.
- Knowledge of relevant legislation, standards, and regulatory requirements.
- Budget management and resource planning capabilities.
- Ability to build relationships with diverse stakeholders.
Working Conditions
- Combination of on-site visits across Supportive Living homes and office-based administrative work.
- Participation in on-call rotation is required.
- Occasional evening or weekend work based on program needs.
Core Competencies
- Person-Centered Leadership
- Integrity & Accountability
- Collaboration & Relationship-Building
- Strategic Thinking & Planning
- Empathy & Inclusion
- Crisis Management & Problem Solving
The annual salary for this position is $70,000 - $75,000
Community Living Burlington is an equal opportunity employer. We encourage applications from all qualified candidates, including individuals with disabilities and those from diverse backgrounds. Please notify us if you require accommodation at any time during the recruitment process
Join us in fostering a culture of continuous improvement and enhancing the quality of life for the individuals we support. Apply today to make a meaningful impact!
Job Types: Full-time, Permanent
Pay: $70,000.00-$75,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
Education:
- Bachelor's Degree (preferred)
Experience:
- Working with individuals with developmental disabilities: 3 years (preferred)
- Management: 2 years (preferred)
Licence/Certification:
- G Class License (preferred)
Work Location: In person
