As a Market Clerk Key Holder at Quest Outreach Society, you will help serve Quest Client Communities and support Grocery Market activities. If you’re a creative and driven individual, and carry a passion for food security, then this is the job for you!
About You
You are a dependable and hardworking individual who enjoys hands-on tasks and being part of a team that makes a difference. You take pride in keeping shelves stocked and organized, helping customers find what they need, and ensuring the store runs smoothly. You thrive in a fast-paced environment, are comfortable packing groceries with care, handling transactions at the register, and have a sharp eye for detail to keep everything looking its best.
About Quest
Quest Outreach Society exists to disrupt the cycle of poverty through access to healthy and affordable food. By bridging the gap between food banks and traditional grocery stores, Quest provides a grocery experience based on principles of dignity, access and sustainability. We believe in a grocery model that simultaneously supports community while reducing greenhouse gas emissions. A leader in redistribution, we work to actively redirect healthy, good food that would otherwise end up in the landfill. Almost all of Quest’s food is donated by local food partners from across British Columbia and delivered across our four Lower Mainland markets at reduced cost to our client communities. Our four grocery markets are located in Burnaby, North Vancouver, East Vancouver, and the Downtown Eastside.
Duties & Responsibilities: Reporting to Quest’s Market Manager, the Market Clerk Key Holder holds the following responsibilities:
Key Holder Role:
- Opening and closing duties of the Market location
- Recording day-end totals and bank deposits
- Ensuring employees work safely
- Supporting management and leadership in the market as required
- Assuming Market leadership in lieu of the market manager when they are unavailable, away sick or on vacation
Customer Service:
- Greet and welcome all Quest clients
- Facilitate client shopping: explain, show, demonstrate and assist
- Suggest products, point out specials, bring attention to promotions and sales
Financial Transactions:
- Tally shopper totals, receive money and make accurate change
- Complete documentation, give receipts and provide documentation for payment
- Understand Quest policies and procedures for each type of payment the Market accepts
- Submit daily transactions, money and documentation
Preparation and Cleanliness of Grocery Market:
- Ensure Market is free of packaging, boxes, pallets, etc.
- Ensure produce, bread, freezer, fridge and shelf displays are full and clean
- Ensure Market is swept, mopped and clear of debris
- Ensure shopping baskets, bags and other items are available
- Ensure Market is free of pests reporting any evidence of activity to the Market Manager
Create and Maintain Food Displays:
- Sort and refresh the produce display daily
- Arrange and maintain display shelves
- Create presentation and promotional displays as directed
Maintain Stock and Display Stock Levels:
- Arrange stock in visually appealing, functional and accessible ways
- Maintain and refresh the display stock levels as required
Maintain Current Pricing and Signage:
- Ensure Quest pricing is followed as directed by the Market Manager
- Maintain signage
- Create new signage as required
Other Tasks/Assignments:
- Participate in training and workshop opportunities as required and directed by Quest Senior Management
- Willing to undertake special projects as required
Required Skills and Experience:
- Understand Quest’s non-profit grocery market model
- A team player with excellent interpersonal skills and an ability to interact effectively with the general public
- Able to take direction and initiative
- Excellent time management skills with analytical and decision making abilities
- Able to lift 25 lbs. repeatedly
Nice-to-Have-But-Not-Required
- Post-secondary education or training that supports the skills and expertise required
- Previous experience in the grocery or retail sector
Compensation & Commitment
This position is based at our Hastings (DTES) Market in Vancouver.
The hourly wage is $20.25.
This is a full-time position (Tuesdays – Saturdays).
To Apply:
Please include the following in an email with the subject heading: “Quest Market Clerk Key Holder - Hastings” to Quest’s Manager People & Culture, Diana Pemberton, at [email protected].
- Your resume
- In your email describe your experience and interest in working with Quest
We recognize the importance of a diverse workforce and encourage applications from Indigenous people, women, LGBTQIA+ people, people of colour, people with disabilities, and people who identify as neurodiverse.
If there are any accommodations we can provide to make our hiring process more accessible, or if you have ideas for improving our hiring process, please reach out to us directly. We'd be happy to do our best to set you up for success.
After You Apply:
We appreciate the time, consideration and effort of all applicants. Only individuals selected for an interview will be contacted. Qualified candidates who submit their application ahead of the deadline may be contacted sooner for an initial interview.
Thank you for your interest in working with Quest!
Job Types: Full-time, Permanent
Pay: $20.25 per hour
Benefits:
Shift:
Work days:
Work Location: In person
