About the Position:
Reporting to the store manager, the Lead Cashier will be responsible for processing daily customer transactions while maintaining a high level of customer service. The Lead Cashier will be responsible for the supervision of a team of cashiers. In addition, this role will also be responsible for ongoing training, monitoring, and assistance with operational issues pertaining to the cashiers.
Responsibilities
- Maintain a positive work environment for team.
- Serve as a primary point of contact for all cashiers.
- Train all new cashiers and perform performance reviews.
- Communicate new implementations, price changes, and product knowledge to team.
- Approve all exchanges and returns.
- Respond and assist to team’s inquiries and concerns.
- Cash till Management and Reconciliations on a daily basis.
- Respond to customer concerns/complaints and refer to management when necessary.
- Ensure all tills have adequate cash and change.
- Investigate and resolve cash/credit discrepancies or misapplied cash/credit transactions.
- Serve as a primary point of contact for all cashiers.
- Train all new cashiers and perform performance reviews.
- Communicate new implementations, price changes, and product knowledge to team.
- Approve all exchanges and returns.
- Respond and assist to team’s inquiries and concerns.
- Cash till Management and Reconciliations on a daily basis.
- Respond to customer concerns/complaints and refer to management when necessary.
- Ensure all tills have adequate cash and change.
- Investigate and resolve cash/credit discrepancies or misapplied cash/credit transactions.
Requirements
- 3 to 5 years of experience in a Lead Cashier role in the retail industry
- Strong conflict resolution skills in order to handle customer complaints
- Effective attention to detail and a high degree of accuracy.
- Strong work ethic and positive team attitude.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Excellent teamwork and team building skills.
- Able to effectively communicate both verbally and in writing.
- Able to provide ongoing training and manage staff
- Strong problem identification and problem resolution skills.
Working Conditions
- Ability to attend customer related inquires and concerns
- Provide ongoing training to team
- Overtime as required.
- Lifting or moving up to 25lbs may be required
- Ability to work flexible hours, including weekends
This position is being recruited to fill an existing vacancy.
Artificial intelligence (AI) is not used in the screening, assessment, or selection of candidates for this role.
#Indeed
Job Types: Full-time, Permanent
Pay: $20.00-$23.00 per hour
Benefits:
- Dental care
- On-site parking
- Store discount
- Vision care
Experience:
- Lead Cashier: 2 years (required)
- Customer service: 3 years (preferred)
Location:
- Woodbridge, ON L4L 9J7 (preferred)
Work Location: In person
