WHAT THIS ROLE IS
The Office Lead is the heartbeat of the clinic. The right person for this role does not manage from a distance. They work alongside the team, step into any chair, pick up any phone, and handle any task that needs handling. They lead by showing up, not by delegating down.
IF this already sounds like you please copy and past this link to leave us a video application next: https://mymba.io/mba/applications?companyID=64700809-5ac4-44c0-afe6-1710e98f3e8c&type=default
This person knows every role in the clinic — front desk, phones, bookkeeping, patient coordination, and clinical support — because they have done every role. When someone needs help, the Office Lead does not point. They step in. When something is broken, they do not escalate. They fix it.
The Office Lead is also the standard-bearer for the clinic. They model the core values, hold the team accountable with warmth and clarity, and create the kind of culture where people do their best work because they are led well.
THE PERSON WE ARE LOOKING FOR
- A natural leader who earns respect by doing, not by title.
- A problem-solver who owns what is in front of them and does not wait to be told.
- A communicator who can train, recalibrate, and encourage in the same conversation.
- A learner who is never satisfied with good enough and always looking for a better way.
- A team player who checks their ego at the door and does whatever the clinic needs today.
The Office Lead must be fully trained and capable in every operational role in the clinic — front desk, patient scheduling, phones, bookkeeping, and clinical support coordination. This is not optional. The ability to step into any role on any given day is what makes this person invaluable.
About Us
Audiology Clinic of Northern Alberta is one of Edmonton's premier hearing healthcare providers, focused on and dedicated to delivering quality client care. Since 1982, Audiology Clinic of Northern Alberta (ACNA) has been a leader in hearing care because our approach focuses on what is most important for better hearing. ACNA is proud to be the longest running family hearing clinic in Edmonton.
ACNA is focused on client care with a strong devotion to the medical community. ACNA provides a wide range of services, including diagnostic hearing tests, hearing aid dispensing, counseling, and access to the most advanced technology to improve clients' quality of life.
Job Summary
The Audiometric Technician provides a high level of client care and service by providing additional technical support to clinical and administrative staff. Reporting to the Clinic Manager, this individual is a key member of the team. The Audiometric Technician, among other responsibilities not listed, is directly responsible for hearing aid maintenance appointments, conducting hearing screenings, maintaining Clinic inventory, interacting with clients to troubleshoot their various devices and provide counselling as needed to help client's manage their devices. In addition, the Audiometric Technician plays a critical role supporting other Clinic staff and responding to requests on an ongoing and timely basis in order to ensure the smooth operation of the clinic.
Day to Day
- Open and close the clinic as needed — you set the tone for the day.
- Answer phones, schedule patients, and support the front desk during busy periods or staffing gaps.
- Train new team members and recalibrate current ones with consistency and care.
- Review and update clinic processes on a regular cadence.
- Monitor KPIs and bring performance conversations to ownership proactively.
- Lead by example in every interaction with patients and team members.
- Maintain accurate records in the clinic's HR and timekeeping system.
- Make recommendations to ownership on staffing, process, and anything that would improve the clinic.
Skills & Knowledge
- Ability to work collaboratively within a close-knit team.
- Professional attitude and highly client service oriented.
- Strong organizational and time management skills.
- Highly motivated self-starter.
- Sound judgement and problem-solving skills.
- Flexibility, adaptability and ability to respond to changing circumstances on the job,
- Great verbal and written communication skills.
please copy and past this link to leave us a video application next: https://mymba.io/mba/applications?companyID=64700809-5ac4-44c0-afe6-1710e98f3e8c&type=default
Job Types: Full-time, Permanent
Pay: $22.00-$30.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Wellness program
Application question(s):
- Experience or education in the hearing health care industry is required.
Work Location: In person
