Our valued Client is seeking a IT Product / Program Manager to support a national organization within a shared services environment. This role is responsible for overseeing key digital platforms, managing incoming requests from multiple business units, and driving clear prioritization to ensure efficient and effective delivery of technology solutions. This position is ideal for someone who thrives in a fast-paced, stakeholder-driven environment and is comfortable taking ownership, making decisions, and driving outcomes.
Responsibilities:
- Manage the intake, assessment, and prioritization of technology-related requests across multiple business units
- Act as the primary point of contact between business stakeholders and technical teams
- Build and maintain a structured backlog of initiatives, enhancements, and requests
- Set and communicate priorities based on business impact, urgency, and organizational goals
- Monitor product performance, identify issues, and coordinate bug tracking and resolution activities to maintain reliable user experiences.
- Work with technical and business teams to support cloud-based platforms, CMS environments, and digital product enhancements across tools such as WordPress, Drupal, Kentico, and IMIS.
- Engage with stakeholders from areas such as sales, marketing, and customer service to ensure product decisions reflect user and business requirements.
- Contribute to innovation opportunities by assessing emerging technologies, including AI and mobile capabilities
3–5+ years of experience in Product Management, Program Management, or a related role
Proven ability to manage competing priorities across multiple stakeholders
Strong business acumen with the ability to translate needs into actionable outcomes
Experience working in complex or multi-site organizations (e.g., national, non-profit, or public sector environments)
Familiarity with CMS platforms and digital ecosystems
Strong communication, collaboration, and stakeholder management skills
Experience working with data, metrics, and continuous improvement practices
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This job posting is for a current vacancy with our client.
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