River Rock Casino Resort is currently looking for a Food & Beverage Lead in the Buffet. Under the supervision of the Shift Manager, Food & Beverage, this position is responsible for coordinating day- to-day activities of Food and Beverage Operation(s) or Bar Operations on a shift basis while establishing a safe and welcoming work environment for all team members. Ensures adherence to all policies and procedures. This position may be held by Servers, Bartenders, and Host/Hostesses and is considered to be a progressive line position.
Duties and responsibilities for our next Team Lead include:
- Monitors outlet(s) operations on a shift basis and reports issues to F & B management
- Performs a server, bartender or host/hostess role in a lead capacity
- Completes shift reports at the end of each shift
- Assists with month end inventories
- Works on special initiatives as delegated by F & B management
- Deals directly with guests with regards to feedback opportunities and provide menu feedback to Culinary team
- Assists with Performance Reviews as necessary
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
- Minimum 1 year food and beverage experience with Supervisory experience being an asset
- Computer literacy in MS Office
- Experience in POS system
- Exceptional interpersonal and communications skills
- Ability to handle multiple tasks at one time
- The ability to successfully pass a criminal record and credit check through Independent Gambling Control Office (if required)
- Serving It Right Certification or the ability to achieve a Serving It Right Certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
Candidates must be ready and willing to work a flexible schedule, including late nights, weekends and holidays. The hours of work will be based on operational and business needs.
