Date Posted: 07/30/2026
Req ID: 49661
Faculty/Division: VP-Facilities & Real Estate
Department: S&E Student Residences
Campus: St. George (Downtown Toronto)
Position Number: 00039955
Existing Vacancy: Yes
Description:
About us:
The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Our residences include ChestnutResidence, Oak House, Graduate House, and Knox Residence. We strive to offer a supportive and dynamic living-learning environment for students that fosters academic success, personal growth, and a strong sense of belonging.
Your opportunity:
Reporting to the Manager, Residence Administration, the Service Coordinator is responsible for overseeing service desk operations at their assigned student residence(s). Responsibilities include greeting residents/guests and visitors, answering questions, transferring phone calls, distributing mail/parcels, monitoring building access, issuing keys and equipment, processing payments, and other administrative duties. The Service Coordinator is also responsible for training and scheduling other service desk staff, reviewing logs and audits, ordering supplies, and responding to routine email inquiries.
Your responsibilities will include:
Acting as the first point of contact for general enquiries
Resolving minor complaints within the scope of the role and referring larger issues when appropriate
Distributing routine welcome packages to students
Providing guided tours of facilities
Drafting internaland external communications
Directing the activities of casual staff
Coordinating staff schedule to ensure proper coverage
Essential Qualifications:
Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.
Intermediate computer skills with Microsoft 365 tools (e.g., Word, Excel, Outlook, Teams).
Excellent customer service and interpersonal skills.
Strong oral and written communication skills.
Excellent attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Good judgment, tact, and diplomacy.
Excellent problem-solving skills.
Assets (Nonessential):
Proficiency with StarRez software system
Experience with hotel/hospitality property management software.
To be successful in this role you will be:
Approachable
Communicator
Multi-tasker
Problem solver
Tactful
Team player
Please note:
The shift for this position during the academic year (September to April) is Monday – Friday, 9:00am - 5:00pm
The shift for this position during the summer term (May to August) is Tuesday – Saturday, 10:00am - 6:00pm
Closing Date: 08/10/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 - $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancillary Services
Recruiter: Katelynd Salmon
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
Job descriptions are available upon request for internal applicants.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact
[email protected].
Job Segment: Service Desk, Equity, Customer Service, Finance
