the About Us:
Redefine Immigration Solutions Inc. is one of the top Immigration consultancies in BC that endeavors to simplify the process of immigration to Canada. We are committed to providing our clients with tailored immigration services and the highest level of professionalism through ethical and sound immigration expertise.
If you have always wanted to be a part of a professional team with a shared passion for helping people through the complex and ever-changing process of immigration to Canada – then come and be a part of our office!
Currently we are looking for a full-time Case Processing Assistant to join our team. We are seeking a motivated, confident, and reliable person with the right attitude.
Job Responsibilities
- Process client immigration applications from start to finish, including collecting supporting documents, organizing case files, completing immigration forms, and drafting submission letters and supporting statements.
- Handle a wide range of Canadian immigration and visa files, including but not limited to:
- Temporary Resident Visa (TRV)
- Study Permits and Extensions
- Work Permits (Employer-specific and Open Work Permits)
- College/University Admission support documentation
- Permanent Residency applications (Express Entry, PNP, etc.)
- Spousal Sponsorship and Family Class applications
- Visitor Record extensions and status restoration
- Citizenship applications
- Ensure all applications are complete, accurate, and compliant with current immigration laws, policies, and IRCC requirements.
- Stay updated on changes in immigration policies, processing times, and documentation requirements from relevant government authorities.
- Communicate and coordinate with various departments, educational institutions, employers to obtain required documents.
- Assist clients with complex immigration scenarios by analyzing case details and providing appropriate documentation strategies.
- Maintain accurate and organized digital and physical case files for all immigration matters.
- Track case progress regularly and provide timely updates to clients and internal teams.
- Manage and update CRM systems and internal databases daily to ensure all communications, documents, and case notes are properly recorded.
- Monitor deadlines, application timelines, and follow-ups to ensure timely submission and compliance.
- Build and maintain strong client relationships through professional communication via email, phone, and in-person meetings.
- Perform additional administrative and case-related duties as assigned to support overall office operations.
Required Skill & Abilities
- Professional English is required
- Excellent analytical, research, verbal, and written communication skills
- Passionate about the immigration field
- Previous experience working with the Immigration Industry is required
- Organized with strong prioritization skills
Qualifications:
- Regulated Canadian Immigration Consultant(RCIC) preferred but not mandatory
- Oral and Written English fluency is a must.
- Proficiency in other languages is an asset but not required.
- Complete understanding of Canadian Immigration programs is required.
Experience:
- Minimum 1 year of Direct work experience in an Immigration Company is essential.
Job Types: Full-time, Permanent
Pay: $19.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Flexible language requirement:
Experience:
- Immigration industry: 1 year (required)
Language:
- Punjabi, Hindi and English (required)
Work Location: In person
