Position Overview
We are seeking an experienced, organized, and proactive Medical Administrative Assistant to help manage daily operations of a busy specialist medical clinic. This hybrid role combines front desk responsibilities and managing general patient flow throughout the office 3 days a week (Tuesday, Wednesday and Thursday 9am-5pm). The ideal candidate will have a minimum of 2 years’ experience in a medical office setting and be comfortable managing scheduling, technology, and general clinic workflow. This particular role has room for growth.
Medical Administrative Assistants are the front line first impression for the medical practice. Their disposition and service drive the tone of the patient experience and the atmosphere of the clinic; it is a priority that we are providing the best service possible for our patients. Each staff member will perform a variety of customer service duties and will contribute to team efforts by accomplishing related tasks seamlessly.
We are looking for a person who has attention to detail, is courteous, personable and has the soft skills to be flexible and supportive as to meet the needs of our diverse clientele and the clinic’s team.
Medical Administrative Assistant Required Qualifications:
- Minimum of 2 years of experience in a medical office environment, preferable a specialist clinic
- Strong communication skills-customer service, colleagues, and clinic doctors
- Meticulous attention to detail with the ability to multi-task
- Proficiency with EMR systems; Accuro EMR experience strongly preferred
- Ability to work under pressure and react effectively during busy situations
- Shows flexibility and comfort working with and adapting to new technologies
- Telephone skills- ability to use discretion while working with sensitive information
- Strong organizational, administrative and planning skills
- Word processing/computer literacy
- Excellent documentation, communication and IT skills
- Team player- works and communicates professionally with colleagues; good interpersonal skills
Key Responsibilities
Scheduling & Front Desk Duties
- Manage multiple physician schedules and clinic calendars, including booking, rescheduling, and confirming patient appointments
- Answer incoming phone calls, respond to patient inquiries, and manage voicemail and emails in a timely, professional manner
- Greet patients, check them in/out, room patients, clean rooms, and provide general assistance throughout the patient's visit
- Ensure accurate data entry and documentation in the EMR (Accuro experience an asset)
- Prepare and send referrals, requisitions, and follow-up documentation as needed
- Maintain a high standard of professionalism, discretion, and patient service
Qualifications
- Minimum 2 years of experience in a medical office environment, preferably in a specialist clinic
- Strong organizational, time management, and multitasking skills
- Excellent communication and interpersonal abilities
- Comfortable working with and adapting to new technologies
- Proficiency with EMR systems; Accuro EMR experience preferred
Assets
- Medical Office Administration diploma or equivalent training
- Experience in dermatology, plastic surgery, or another specialist setting
Pay: $23.00-$30.00 per hour
Location:
- Ottawa, ON K1K 4L2 (preferred)
Work Location: In person
