Job Overview
We are seeking a friendly, professional, and reliable Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering excellent customer service.
Responsibilities
- Greet guests warmly and provide efficient check-in and check-out services
- Handle reservations, cancellations, and room assignments accurately
- Respond to guest inquiries, requests, and concerns in a timely and professional manner
- Manage phone calls and emails, directing inquiries appropriately
- Process payments and maintain accurate records using hotel systems
- Coordinate with housekeeping and maintenance to ensure guest satisfaction
- Maintain a clean, organized, and professional front desk area
- Provide local recommendations and general information to guests
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain organized in a fast-paced environment
- Comfortable using computer systems and booking software
- Professional appearance and positive attitude
- Flexible availability, including evenings, weekends, and holidays
Job Types: Full-time, Part-time
Pay: From $31,200.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Relocation assistance
- Wellness program
Language:
- a second language (required)
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Location:
- Calgary, AB T1Y 7E3 (required)
Work Location: In person
