The Inner City Family Health Team (ICFHT) is a multidisciplinary team that currently or previously serves homeless clients with complex health needs. These include untreated chronic and complex multi-system diseases, an elevated risk of acute health emergencies, and serious and persistent mental health and substance use challenges. Services are provided by the team using a holistic, client-centred model of care with an emphasis on disease prevention, chronic disease management, harm reduction and health promotion.
Roles and Responsibilities:
- Create and maintain client records, including laboratory and diagnostic test results, using the Electronic Medical Record (OSCAR EMR)
- Schedules patient appointments, calls patients for appointment reminders, communicates with, and completes patient follow-up as requested by Physicians and ICFHT staff
- Performs reception-related duties, including greeting patients, responding to routine inquiries from telephone calls and emails and triaging patient phone calls
- Performs general clerical duties, including copying, retrieving, purging, faxing, mailing, distributing and filing of organizational documents, records, reports and incoming correspondence
- Orders, receives, distributes, and maintains administrative supplies, equipment and petty cash, and signs for courier or similarly delivered packages
- Assists with overall maintenance of the organization and its offices, including daily sanitizing of doorknobs, elevator buttons, waiting area, and examination room seating
- Assists with the set-up of computers at the ICFHT and troubleshooting with office technology, including computers, printers, servers etc.
- Assistance as required with the setup and coordination of staff meetings/Board of Directors’ meetings and retreats/conferences
Required Education/Experience:
- Post-secondary education in a related field, such as Medical Administration
- 2-5 years of administrative experience in a medical or health setting
- The ability to connect with our clients: homeless, dealing with transition housing and LGBTQ2S populations using an empathy lens and offer helpful solutions
- Experience fulfilling office responsibilities and procedures in a fast-paced environment
- Knowledge of principles and practices of organization, planning, records management and general office management and administration.
- Experience in an administrative office environment, including demonstrated competence in word processing, minute-taking, public liaison, and telephone message intake.
- ·Experience with information technology and Electronic Medical Records (EMR) management
- Excellent interpersonal skills, positive disposition and strong people skills
- Superior computer literacy skills
We are pleased to accommodate the individual needs of job applicants throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act, 2005 (AODA). If you require any accommodation at any point during the recruitment process, please speak with the Clinical Manager.
Qualified applicants should upload a cover letter and resume by June 21, 2026, to [email protected].
We thank all applicants for their interest. However, we will contact only those selected for an interview. We encourage applicants who reflect Toronto’s indigenous, 2SLGBTQIA+, racial and cultural diversity to apply.
As a condition of employment, the successful candidate will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists.
Pay: $22.07-$25.59 per hour
Work Location: In person
