The Medical Office Administrator (MOA) will provide administrative support to the physician at the clinic to ensure the smooth and efficient functioning of clinical care. The MOA provides a full range of clerical and administrative support functions to the clinic.
Please Note: Our office is fully electronic and operates on QHR Accuro EMR. Candidates with relevant medical office experience and practical proficiency in Accuro EMR will be considered first.
Role and Responsibilities:
- Greets patients and visitors both at the clinic and/or over the telephone
- Answers inquiries by phone and in person in a professional manner, which is helpful, respectful and efficient
- Handles clinic emails and voice messages
- Ensures and maintains patient confidentiality and professional boundaries with patients
- Coordinates patient care through the clinic – checking in, and preparing exam rooms for the next patient if needed
- Processes external referrals and notifies patients accordingly
- Operates and ensures maintenance of the patient appointment system
- Maintains the Electronic Medical Record, and updates physician schedules
- Files/scans all faxes and paper copies of lab reports and clinical information such as referral letters and other correspondence in the charts
- Performs clerical duties (e.g. photocopies, faxes, messages, emails, picks up/delivers mail)
- Performs general opening and closing procedures of the Clinic
- Ensures exam rooms are stocked appropriately
- Maintains files, petty cash, inventory and ordering of office supplies
- Assists in the care and maintenance of office equipment
- Collects fees for items/uninsured services provided by the clinic to clients as required
- Any other related duties in the interest of efficient operations of the clinic as assigned
Job Requirements:
- Strong preference for applicants with a Diploma/Certificate in Medical Office Administration
- Minimum 2 years Medical Office experience and working knowledge of basic medical terminology
- Must be proficient working with computers and QHR Accuro EMR
- Effective organization, time management and problem solving skills
- Excellent customer service skills, interpersonal, and communication skills.
- Excellent command of the English language, both verbal and written communication
- High degree of accuracy and attention to detail
- Ability to work effectively independently as well within a team setting
Notes:
- This position is subject to the successful completion of the following pre-employment conditions for all hires: two Reference Checks and Criminal Background checks.
- TB and hepatitis B testing within last year. Hepatitis vaccination within last ten years or proof of immunity.
- Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
Job Types: Permanent, Full-time
Pay: $19.00-$21.00 per hour
Benefits:
Ability to commute/relocate:
- North York, ON M3B 3S6: reliably commute or plan to relocate before starting work (required)
Experience:
- Accuro EMR practical: 1 year (required)
Work Location: In person
