Director, People & Culture - Pacific Region
The Director, People & Culture is a key leadership role in the Pacific Region, responsible for delivering practical, business-aligned people solutions in a complex, unionized environment.
Reporting to the Senior Director, People & Culture, this role is intentionally hands-on. You’ll move fluidly between setting direction and jumping into the work—supporting your team through day-to-day employee and labour relations issues while also driving longer-term people strategies.
This is a role for someone who is equally comfortable at the leadership table and on the front line, working alongside Advisors, navigating real-time challenges, and ensuring consistent, high-quality support across the region.
What You’ll Do
Hands-On Leadership & Team Support
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Lead, coach, and develop a team of Advisors and Coordinators, while actively supporting their day-to-day work
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Step in on complex, high-risk, or sensitive employee and labour relations matters to guide outcomes and remove barriers
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Provide practical, real-time direction to ensure consistency and quality across cases and processes
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Balance team leadership with directly managing your own portfolio of work when needed
Labour Relations & Employee Relations
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Lead grievance management, investigations, and escalations, providing both oversight and direct involvement where needed
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Lead or support collective bargaining and arbitration preparation.
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Interpret collective agreements and work closely with leaders to apply them in real-world situations
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Build and maintain constructive relationships with union representatives through proactive, solutions-focused engagement
Strategic Partnership
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Partner with operational leaders to address workforce challenges with practical, relevant solutions
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Translate broader people strategies into actions that work on the ground
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Provide clear, balanced advice that reflects both business needs and employee impact
Employee Experience & Culture
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Address employee concerns in a way that is fair, timely, and grounded in respect
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Identify trends from day-to-day issues and use them to inform proactive improvements
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Support initiatives that strengthen engagement, accountability, and workplace culture
Governance & Continuous Improvement
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Ensure compliance with federal legislation and collective agreements through both oversight and direct involvement
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Identify opportunities to simplify or improve HR processes based on what’s happening in the field
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Contribute to policy and program updates that reflect operational realities
What You Bring
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8–10 years of progressive HR experience, including leadership experience in a hands-on labour relations environment
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Strong, practical experience managing grievances, investigations, arbitrations, and union interactions, experience at the collective bargaining table an asset
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Comfortable operating at all levels—from strategy discussions to frontline issue resolution
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Ability to a team while also personally stepping into the work when required
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Solid understanding of employment legislation (federal experience is an asset)
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Sound judgment and a calm, solutions-focused approach in high-pressure situations
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Strong relationship-building skills with both leaders and employees
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Clear and confident communicator
Working Conditions
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Based on-site at Vancouver International Airport (YVR)
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Travel within the Pacific Region as required
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Must be eligible to obtain Transport Security Clearance and applicable federal clearances
The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!
