Sales and Customer Support
About the Job
If you are a highly organized person who loves to assist people, customers and whatever comes your way in an office setting, we would love to have you join our team at Innovative Signage! We are currently looking for an energetic and proactive support person to assist our Sales and Internal teams to deliver positive customer experiences.
As a Sales and Customer Support, you will have exceptional organizational, communication and prioritization skills supported by a positive attitude. As the “go-to” person for all frontline related activities. You will be working closely with Account Managers but will be expected to work independently most of the time. You will also work in close collaboration with other teams within the company and with the General Manager as a direct report . This position offers a lot of variety, with potentials for advancement to the right candidate.
About Us
At Innovative Signage Inc., a custom signage manufacturer based in Burnaby, we have been an industry leader for over 40 years producing high quality architectural signage and visual display systems. Our products are delivered to customers in the property development, construction, architecture, interior designer, commercial development, municipalities, etc. industries in BC and Canada. Our passion helps us create some of the most magnificent visual signage you have probably seen around the city right from our local facility.
Responsibilities of the Sales and Customer Support include:
- Assist Account Managers with customer inquiries including retrieving and organizing information, vetting/obtaining general product description/specifications prior to forwarding to account manager.
- Liaison with customers for small, rush or repeat jobs and change orders.
- Assist Account Managers on business development activities such as presentations, samples, and proposals.
- Assist with various activities such as quotations, shop drawing reviews, liaison with customer, attend meetings, etc. for larger signage packages
- Work with Account Managers to ensure projects are executed smoothly and deliver exceptional customer experiences
- Take on custom projects and to build a customer portfolio for the potential of establishing a new customer base or territory
- Work with internal customers on getting information on a timely manner for external customers
- Marketing activities – taking photos internally and offsite, Linkedin, Instagram, website, samples, sales collateral updates
- Work with Accounting on getting system information in order to create:
- Sales and Customer Territory Analysis
- Trends and Targets
- Estimating and Sales – Hit-rates
Requirements
- College or university certificate/diploma
- Minimum of 1 year Sales, Customer or Office administration experience
- Non-retail sales (B2B) and customer service experience an asset
- Experience with industries such as signage, graphic design, graphic printing, architectural design, advertising or marketing an asset
- Strong computer Skills – MS Office (particularly Word, Excel and Powerpoint), MS Outlook, social media, website development, CRM and Windows environments
- Must possess excellent written and oral communication skills
This is a great opportunity to work for a dynamic group of creative people. Bring your ideas and skills to help achieve goals and generate efficiencies. We offer a potential for future growth in sales, office or other opportunities along with a competitive wages and benefits package. Please respond with cover letter and resume. No phone calls please. Only those who are shortlisted for an interview will be contacted.
Pay: $45,000.00-$52,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Wellness program
Work Location: In person
