Cold Shot is currently looking for a Dispatcher / Front Desk Agent for our Edmonton location. The successful candidate will be responsible for assisting customers at the front desk, coordinating shipments, and supporting the freight and operations team to ensure smooth daily operations.
Job Duties
- Greet customers in a friendly and professional manner at the front desk
- Answer incoming phone calls and assist customers with inquiries
- Create, schedule, and dispatch pickup and delivery orders
- Coordinate shipments with drivers and ensure timely deliveries
- Communicate with the operations and support team to resolve delivery or routing issues
- Issue bus tickets and process online orders
- Work with the freight team to ensure shipments are placed in the correct location.
- Monitor daily shipments and update order status in the system
- Maintain and manage bus drivers’ log hours and records
- Collaborate with drivers, operations staff, and other departments to ensure smooth service
- Follow company procedures and safety policies
- Complete tasks listed on the daily operations checklist
- Maintain a clean and organized front desk and workspace
- Notify management of any serious issues.
Job Requirements
- High school diploma or equivalent
- 1–2 years of front desk, dispatch, or customer service experience preferred
- Previous experience in the transport or logistics industry is an asset
- Ability to lift and move up to 75 lbs over short distances when required
- Professional appearance and good interpersonal skills
- Strong verbal and written communication skills
- Computer literate and proficient with Microsoft Office (Excel, Word, Outlook)
- Ability to remain calm and professional in busy or stressful situations
- Team player with strong customer service skills
Job Type: Full-time
Pay: $17.50-$19.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
