Now Hiring: Assistant Maître D’-The Copper Room
Department: Food and Beverage
Harrison Hot Springs Resort & Spa
$18.16 - $24.21 per hour
Looking for more than just a job? At Harrison Hot Springs Resort & Spa, work meets adventure,
relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and
lakeside activities, this is where careers grow, and work-life balance happens. Join our team
and help us create unforgettable guest experiences in one of the most beautiful parts of the
Fraser Valley.
About the Role
Manages and supervises the food and beverage service of the Copper Room dining room. This
position is critical to the quality image of the resort by maintaining our high standards.
Responsibilities include training associates; planning, assigning, and directing work; addressing
complaints and resolving problems.
What You’ll Do
- Sets a professional tone in the dining room
- Supervises all Copper Room associates.
- Makes eye contact and greets each guest as they enter the room. Seat customers and
inform them about the daily specials or promotions.
- Manages all voids, promotions, discounts, etc. in Lightspeed.
- Ensures all Lightspeed billing is balanced for accounting.
- Handles reservations for Copper Room.
- Assists service associates when necessary.
- Checks the catering function book and house count contracts daily, looking 2 days
ahead to ensure proper staffing levels.
- Prepares all necessary requisitions for supplies and equipment required.
- Participates in the revisions of Copper Room menus and the upgrading of service.
- Walk dining room and talk to guests ensures guest’s expectations are exceeded.
- Investigates all guest complaints and deals with them in a courteous and professional
manner.
- Investigates associate deficiencies and coaches and counsels appropriately.
- Work harmoniously with the kitchen associates to ensure the guest meals are prepare
as ordered.
- Sufficiently scheduling according to business volumes and occupancy.
- Other job-related duties may be assigned.
