Job Description
Reporting to the Program Coordinator, assist in the set-up, monitoring and supervision of facility and program areas relating to City of Oshawa recreation facilities.
Responsibilities:
- Monitor and ensure the safety of patrons while in the facility by conducting facility patrols and building perimeter checks (including change rooms)
- Take attendance, admit and monitor drop-in program participants for badminton and basketball
- Provide access to program/meeting rooms as needed
- Provide on-site assistance for rental clients and patrons (party rentals)
- Conduct facility tours
- Answer in-person general customer service inquiries
- Be familiar with recreation programs and services (eg. Membership information, program schedules/cancellations, etc.)
- Administer first aid as required
- Complete accident, incident or complaint inquiry forms and report to Program Coordinator
- Report information relating to issues and conflicts within the facility to full-time staff
- Enforce and follow City of Oshawa policies and procedures (eg. Fire plan, Accident/Incident reporting, etc.)
- Assist with recreation program implementation
- Support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust
- Other duties as assigned
Requirements:
- Minimum Grade 11 education
- 1 year experience in a customer service or recreation environment
- Possess and keep current Standard First Aid/CPR ‘C’ qualifications
- Demonstrate good customer service and communication skills to deal effectively and courteously with staff and the general public
- Good interpersonal skills with the ability to establish and maintain positive working relationships
- Attend all staff trainings and meetings
- Ability to work shifts, including evenings, weekends, and holidays as required
As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.
