Location:
Vancouver, BC, CA, V6B 0M3 Québec City, QC, CA Winnipeg, MB, CA Edmonton, AB, CA Montréal, QC, CA Calgary, AB, CA Ottawa, ON, CA Québec, QC, CA Victoria, BC, CA Toronto, ON, CA Regina, SK, CA
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Req ID: 54782
Jobs by Category: Health
Job Function: Health Solutions
Status: Full Time
Schedule: Regular
Description
Do you thrive in a fast-paced, team-centric environment?
Are you a detail-oriented individual who loves working on solving problems using creative solutions?
Do you want to use your project management skills to make a positive impact?
If you want to be in a space where your knowledge and experience are used to make collaborative decisions to improve the health outcomes for Canadians, then read on as this is the job for you!
Position Overview
TELUS Health is looking for a qualified individual to be accountable for the planning & successful delivery of small to medium Electronic Medical Record (EMR) software and hardware implementation projects with low to medium risk and complexity. Responsible for coordinating activities of the implementation team, identifying appropriate resources needed, developing schedules to ensure the project is delivered on time and within defined scope, meeting or exceeding customer expectations. Applies implementation management techniques and skills combined with experience in a small to medium business environment. The position reports to the Manager of Client Project Management.
Here is how you can be successful in this role
As an implementation manager for the Client Project Team you will leverage your strong implementation management, process improvement and relationship building skills to drive implementations that make a meaningful impact for our clients.
Responsibilities
Manage all aspects of the implementation over the entire project lifecycle (initiate, plan, execute, control, close)
Define project scope and objectives, develop schedules to ensure timely completion of projects
Ensure control of project: dealing with conflicting priorities, issues, risks, dependencies and change
Ensure deliverables adhere to quality standards
Stand ready to coordinate urgent service orders with precision and speed
Serve as single point of customer contact and be the trusted client advisor and point of contact through the lifecycle of the project
Communicate project details effectively
Maintain updated information in CRM system and communicate with leadership on a frequent basis on project health through the means of project status reports, presentations and email communications
Assure 100% client satisfaction
Drive continuous operational excellence by championing the documentation and optimization of operational processes
Qualifications
Required Knowledge
Project management methodologies, principles and best practices at an intermediate level
Understanding of the healthcare industry
You're the missing piece of the puzzle
Post-secondary diploma or certification
You have 3+ years working experience leading implementation projects in information technology
You are highly organized and enjoy working in a fast-paced environment
You have 5+ years experience in a customer-facing role
You can manage multiple concurrent projects and a diverse project portfolio by prioritizing deliverables and applying excellent time management skills
You are confident and comfortable negotiating with stakeholders, customers and partners on key project decisions
You are a creative and innovative thinker
You will identify areas where changes or updates to processes can result in increased quality and efficiency
You take initiative and work independently
You thrive in a virtual work environment
You are diplomatic, have tact and are poised under pressure
Great-to-haves
Working knowledge of Project Inspire, Salesforce, JIRA and Confluence
Knowledge of clinical office workflows.
Experience with EMRs and/or working knowledge of The Collaborative Health Record
Proficiency with G-suite
Experience working in a clinical or healthcare setting
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range: $57,000-$105,000
Performance Bonus or Sales Incentive Plan: 10%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
