At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.
With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.
As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.
The Impact You Will Have:
As an Enterprise Client Advisor, you will have the opportunity to shape your career and professional brand in the technology field, working with Softchoice’s largest, most active and profitable customers. This role is a strategic sales role, carrying some of the largest quotas in the company, and will enable you to foster meaningful networks and grow relationships within our partner community, exposing you to a highly diverse range of technologies and solutions. You will work to both maintain and grow our existing relationship with your customers, while diversifying the business and growing wallet share. As our Enterprise customers have a complex portfolio with heightened management and support needs, you will be challenged to elevate your business acumen to proactively bring value, knowledge of vendor and Softchoice programs, and to be a true consultant for their business. You will be tasked with assessing your customers needs by fully understanding their business and asking the right questions, mapping their technology landscape, negotiating on the customers behalf, maintaining world class relationships, proactive account management, outstanding customer service; in addition to achieving sales targets. Supported by a strong corporate culture, you will have opportunities to learn, grow, and diversify your customer portfolio.
Hybrid Work Environment:
This role is hybrid, with an expectation of being in the office 1-2 times per week.
Your Journey Begins with Sales Academy:
To set you up for success, we offer a comprehensive 4-week training program, “Sales Academy.” This award-winning program is designed to advance your career as an Account Manager. It includes a combination of eLearning, facilitated virtual learning sessions, workshops, 1:1 coaching, and engaging activities.
Our goal is to equip you with knowledge about our company, develop or sharpen your skills, introduce you to team members, and familiarize you with our technology partners.
What You Will Do:
- Proactively prospect for, manage and grow our client hardware business and software business
- Proactively manage customer annuity business, bringing value to the renewal cycle while maximizing profitability through identified cross-sell and upsell opportunities, and leveraging the SAM+ framework
- Assist customers in choosing from multiple software contracts and purchasing options
- Negotiate with vendors on the customers behalf, to optimize savings and maximize value
- Drive customer retention through exceptional service, responsiveness and engagement to ensure ongoing customer satisfaction
- Partner with and support Field Account Executives to provide coverage and value across all categories in our portfolio
- Promote use of Softchoice services, offerings, tools and technology (SAM, CLM, Softchoice.com etc…)
- Engage proactively with customers to understand their needs and provide tailored solutions
- Collaborate with various technology vendors, partners, and specialists to help customers navigate the technology landscape
- Provide comprehensive reporting to help your customers understand and manage their business
- Achieve sales targets and contribute to the overall sales goals of the team
- Manage day-to-day account activities for our customers
- Leverage strong attention to detail and time management to handle a high volume of customer requests efficiently and effectively
- Collaborate daily with multiple specialized support and operations teams to meet customer needs
- Prepare and deliver presentations to both the client and strategic vendors partners (onsite meetings as needed)
- Bring a high degree of problem solving
What You Bring to the Table:
- Analytical and strategic mindset with the ability to align technology solutions to customer business objectives and identify growth opportunities.
- Passion for learning about the ever-changing world of enterprise technology, with the ability to apply industry trends, market insights, and emerging technologies to customer conversations and growth strategies.
- Strong organizational skills with the ability to manage competing priorities, navigate complex customer environments, and coordinate cross-functional stakeholders toward common outcomes.
- Accountable, proactive, and professional in managing customer interactions, acting as a trusted advisor and fostering long-term strategic relationships.
- Proven ability to build trusted relationships, navigate diverse stakeholder groups, and influence customer decision-making through consultative engagement.
- Strong learning agility, with the ability to quickly adapt to changing business priorities, apply new knowledge, and leverage diverse experiences to solve complex challenges.
- Strong written and verbal communication skills
- The ability to work both individually and in a team environment
- Proven track record of driving sales growth through strategic account planning, consultative selling, negotiation, and opportunity management.
- Demonstrated business acumen, including an understanding of customer industries, market trends, competitive landscapes, and business drivers.
- Experience leading complex opportunities, developing creative solutions, and collaborating across internal, vendor, and customer stakeholders to achieve desired outcomes.
- 5+ years of experience in sales, account management, customer success, or related client-facing roles supporting mid-market or enterprise customers
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You’ll Love Working Here:
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected]. We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 7621
EoE/M/F/Vet/Disability
