Location: On the road / Various client locations in the GTA & surrounding areas
About Elder Care Transitions
Elder Care Transitions (ECT) specializes in helping seniors and their families through major life transitions with compassion, organization, and professionalism. We support older adults with downsizing, relocation, move management, decluttering, and complete room set-up services in retirement residences and new homes.
Our work is about far more than moving furniture — we help create comfort, dignity, and peace of mind during what can often be an emotional and overwhelming time for families.
We are currently looking for a strong, dependable, and solutions-focused Team Lead to lead our moving team on-site.
This role is ideal for someone who is calm under pressure, highly organized, naturally takes initiative, and enjoys leading a team while caring for clients in a respectful and compassionate way.
About the Role
The Team Lead is the main point person on move day. You will lead the moving crew, drive the moving truck, oversee timelines, anticipate problems before they happen, and ensure each move runs smoothly from start to finish. This includes packing and unpacking alongside team.
This is a hands-on leadership role that combines logistics, team leadership, customer service, and problem-solving.
We are looking for someone who:
- Leads confidently and respectfully
- Can manage both people and moving logistics
- Notices details others may miss
- Stays calm in fast-paced or emotional environments
- Communicates professionally with clients, families, and team members
- Takes pride in creating an exceptional client experience
Team Lead Responsibilities
Leadership & Coordination
- Lead and direct the moving crew throughout the day
- Act as the primary on-site contact for ECT office, clients, and families through continued communication throughout move day.
- Conduct the initial walk-through and confirm all items to be moved
- Review project details and timelines with management
- Anticipate and proactively solve problems as they arise
- Ensure the move stays on schedule and within planned timelines and budget
- Make real-time adjustments to improve efficiency and client experience
- Ensure move team is following all ECT process, policies and procedures.
- Maintain a calm, organized, and professional environment
- Responsible for tracking hours & expenses of team on move day.
- Responsible for communicating hours & expenses to ECT office at end of move day.
Truck Operations & Moving
- Oversee proper loading and unloading procedures
- Ensure items are packed, wrapped, and secured correctly alongside move team.
- Train and guide team members on safe moving practices
- Ensure furniture placement and room set-up follows floor plans when provided
- Complete final room set-up to create a welcoming, turnkey environment
Client Care & Communication
- Help reduce stress and create comfort for seniors and families during the move process
- Communicate updates professionally and compassionately throughout the day
- Notify GM immediately of any pre-existing damage
- Photograph items and completed room set-ups for documentation
- Conduct final walk-throughs with clients and families
- Deliver a high level of service with patience, empathy, and professionalism
What Makes Someone Successful in This Role
- You are naturally organized and proactive
- You are dependable and take ownership of your work
- You are a team player who is not afraid to dive in and get your hands dirty with your team
- You can confidently lead a team while remaining approachable and respectful
- You think ahead and prevent problems before they happen
- You work well under pressure without becoming overwhelmed
- You are emotionally intelligent and comfortable working with seniors and families during difficult transitions
- You believe professionalism and kindness matter equally
Qualifications
- Minimum 2 years of professional moving experience
- Minimum 4 years of driving experience
- Experience leading a team is considered a strong asset
- Valid driver’s license with a clean driver’s abstract
- Ability to safely lift and move up to 50 lbs
- Strong communication and organizational skills
- Ability to work flexible hours, including occasional evenings and weekends
Schedule
- Day shifts
- Monday to Friday
- Occasional evenings and weekends as needed
- 8–12 hour shifts depending on project needs
Why Join ECT?
At ECT, we believe great leadership comes from professionalism, empathy, adaptability, and teamwork. We are building a team culture that values respect, communication, reliability, and strong leadership.
This is a meaningful role where your work truly impacts people’s lives during major transitions.
If you are someone who enjoys leading with confidence, solving problems, supporting others, and creating calm in challenging situations — we would love to hear from you.
Benefits
- On-site parking
- Supportive team environment
- Meaningful and rewarding work
- Opportunities for growth and leadership development
Pay: $24.00-$26.00 per hour
Benefits:
Application question(s):
- Working with seniors, we will require a background check
Work Location: On the road
