Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor & Available for any shift to join our team. This position plays a crucial role in providing exceptional guest relations and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, a keen eye for detail, and the ability to handle various tasks efficiently in a hospitality environment.
Duties
- Greet guests upon arrival and provide outstanding customer service throughout their stay.
- Manage front desk operations, including check-ins and check-outs, ensuring accuracy in guest accounts.
- Conduct night audits to verify financial transactions and prepare reports for management.
- Handle phone inquiries with professionalism, demonstrating excellent phone etiquette.
- Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly.
- Maintain an organized front desk area and ensure all necessary supplies are stocked, clean lobby area and help with laundry as required.
- Collaborate with other hotel departments to enhance the guest experience.
- Utilize phone systems effectively to manage calls and relay messages as needed.
Qualifications
- Previous experience in front desk operations or hospitality management is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Familiarity with night audit processes is a plus.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Proficient in using phone systems and handling multiple calls efficiently.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Ability to work independently during night shifts while maintaining attention to detail.
Join our team as a Front Desk Clerk/Night Auditor and be part of creating memorable experiences for our guests!
Job Type: Part-time
Pay: $16.00-$18.00 per hour
Benefits:
- Flexible schedule
- On-site gym
- On-site parking
- Vision care
Experience:
- Customer service: 1 year (required)
- Front desk: 1 year (required)
Work Location: In person
