COMPANY OVERVIEW
Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.
INCLUSION COMMITMENT
We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.
If you need support of any kind — such as communication support, accessibility accommodations, or other assistance — we’re happy to consider all requests. Please email [email protected] with the subject “APPLICANT ASSISTANCE REQUEST”.
We thank all candidates for their application.
THE ROLE
Thank you for your interest in joining our team as Relief Night Bell Desk Attendant.
Employee Incentives (subject to change):
- Private room in staff accommodation ranging from $10.50 - $26.00 per day (based on availability),
- Staff rates and friends and family rates at our hotels and restaurants,
- Frequently held staff events and involvement opportunities,
- Staff Cafeteria serving discounted meals for lunch and dinner daily,
- Employee Assistance Program, providing free professional counselling sessions,
- Free Canoe Rentals at Banff Canoe Club in the summer,
- Ski pass discounts and subsidy program available in the winter,
- Use of hotel pool and gym facility (restrictions apply),
- Employee Referral Program,
- And more!
Duties include (but are not limited to):
- Provide a high standard of customer service, including greeting each guest.
- Respond to and assist with guest requests or complaints.
- Deliver packages to guest rooms or respective departments.
- Take and retrieve luggage carts as required.
- Communicate important pass on information to day shifts.
- Be knowledgeable of the hotel, including its outlets, facilities and services.
- Be knowledgeable of Banff National Park activities and dining options.
- Follow safety and security procedures carefully.
- Report any suspicious activity to necessary persons.
- Perform basic maintenance duties if necessary, addressing any emergencies swiftly and effectively.
- Other projects as required.
Ideal Candidate/Job Requirements:
- Has 1 year previous hotel experience at the front desk, bellman, concierge, reservations or related experience (Preferred).
- Is a capable multi-tasker with keen attention to detail.
- Has a professional and friendly personality in person and over the telephone.
- Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests.
- Frequent lifting and/or carrying up to 50lbs.
Job Types: Full-time, Permanent
Pay: From $19.25 per hour
Benefits:
- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
Application question(s):
- When is your available start date?
- How many years have you held an overnight job previously?
- How long do you plan to be in Banff?
- Do you require staff accommodation?
- Please state your pronoun (optional).
Do you require assistance during the application process? If so, please send an email to [email protected] to request assistance OR indicate Not Applicable (N/A).
Experience:
- Hotel Front Desk: 1 year (preferred)
Work Location: In person
